Creative Cloud update with error code 146 on macOS 13.5.2 (Ventura)

[Rene Andritsch]

This should be in the Creative Cloud Desktop Forum, sorry for posting in the wrong one.

Recently my Creative Cloud is not able to update and shows error 146. I can update my apps and even the desktop app updated because I have all the new icons and navigation (Quick Actions etc.). I also tried the repair tool but that did not help.

I run older versions so I really don’t want to uninstall everything to being able to reinstall the Creative Cloud Desktop app. Any tipps? I’m on a MacBook Pro 2018 with an 2,9 GHz 6-Core Intel Core i9, 32GB RAM.

Where can I find the log file on the mac so I can see which directory is affected? There is no error summary in the alert pop up.

[kglad]

(there are 3 cc desktop forums - discussions, ideas and bugs.)

for error 146 - https://helpx.adobe.com/creative-cloud/kb/Error_Code_146.html

[Rene Andritsch]

Thank you I already read through all the documents but could not find what I was looking for. The help files also seems to only address the file path on Windows.

After some manual digging in the log files which I found in the folder User/Library/Logs/Adobe I found a file in a subfolder called com.adobe.dunamis: dunamis-2023-09-23_08-41-34.log

In this file there are a couple of lines that might be relevant to causing the error:

warn: fs: cannot lock: errno=35 path=/Users/username/Library/Application Support/com.adobe.dunamis/9941f613-c3d0-4c0b-807e-15fe438a33ec/v1/0 (trylock.filesystem_apple.mm.155)

and further down 3 errors: 

error: pipeline: exception state is not on: precondition_failed dunamis_error:18 unknown (operator().pipeline.cpp.233)

error: pipeline: flush failed for name=main.meta_events.0.v1.9941f613-c3d0-4c0b-807e-15fe438a33ecwith code=18 error=precondition_failed (operator().pipeline.cpp.241)

error: utils: exception precondition_failed dunamis_error:18 (exceptionToDunamisError.exceptionhelper.hpp.64)

But I have no idea what I can do now with that information.

[Rene Andritsch]

Just updated to 13.6. Thought maybe this was due to a macOS issue. Error still there.

[Rene Andritsch · Accepted solution]

Yet another log file I found which is located in the main Library folder (not the User Library): Library/Logs/Installers/Adobe/Install.log. In this one there was the warning that files could not be moved to this directory: "/Library/Application Support/Adobe/Creative Cloud Libraries/CCLibrary.app/Contents/CodeResources"

I deleted the whole “Creative Cloud Libraries” folder and tried again. A completely new folder with a newer version of the CCLibrary.app was installed which solved the problem.

So hopefully this helps if someone has the same problem. This solved it fo me.

[kglad]

thanks for that.  (btw, the cleaner tool would have probably fixed that.)

[Rene Andritsch]

Thanks, maybe next time 😉

[kglad]

hopefully, you never see that again, but understood.

[Detlef272858139pjq]

This solution does not work permanently, I have deleted this folder two times and the logs kep coming back. How is it possible that Adobe is just not capable of just reading the log files and SEE how easy this is to fix. 

[kglad]

@Detlef272858139pjq 

perhaps you should try a clean install.  

uninstall every cc app, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Detlef272858139pjq]

Maybe you should do some searching on this issue before playing the "Reinstall CC broken record" This issue has been going on for years and years. FYI I did a clean install on my new Mac Studio. Forward the issue to people who can actually fix this issue. Sorry but I am not in the mood for crap like this. I wish Adobe was as good in fixing bugs as increasing prices. Fix this long standing bug. By the way what is a Community Expert. Is that a person who is en Expert in keeping communities dumb or is it an actual tech savvy person. The many tech savvy persons I personally know don't directy draw the conclusion of a corrupt user account. Google man! Do a search in this forum!

[kglad]

ok.