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Creative Cloud update with error code 146 on macOS 13.5.2 (Ventura)

Community Expert ,
Sep 22, 2023 Sep 22, 2023

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This should be in the Creative Cloud Desktop Forum, sorry for posting in the wrong one.

 

Recently my Creative Cloud is not able to update and shows error 146. I can update my apps and even the desktop app updated because I have all the new icons and navigation (Quick Actions etc.). I also tried the repair tool but that did not help.

 

I run older versions so I really don’t want to uninstall everything to being able to reinstall the Creative Cloud Desktop app. Any tipps? I’m on a MacBook Pro 2018 with an 2,9 GHz 6-Core Intel Core i9, 32GB RAM.

 

Where can I find the log file on the mac so I can see which directory is affected? There is no error summary in the alert pop up.
Bildschirmfoto 2023-09-22 um 23.14.19.pngBildschirmfoto 2023-09-22 um 23.31.26.png

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correct answers 1 Correct answer

Community Expert , Sep 23, 2023 Sep 23, 2023

Yet another log file I found which is located in the main Library folder (not the User Library): Library/Logs/Installers/Adobe/Install.log. In this one there was the warning that files could not be moved to this directory: "/Library/Application Support/Adobe/Creative Cloud Libraries/CCLibrary.app/Contents/CodeResources"

I deleted the whole “Creative Cloud Libraries” folder and tried again. A completely new folder with a newer version of the CCLibrary.app was installed which solved the problem.

So

...

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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(there are 3 cc desktop forums - discussions, ideas and bugs.)

 

for error 146 - https://helpx.adobe.com/creative-cloud/kb/Error_Code_146.html

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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Thank you I already read through all the documents but could not find what I was looking for. The help files also seems to only address the file path on Windows.

After some manual digging in the log files which I found in the folder User/Library/Logs/Adobe I found a file in a subfolder called com.adobe.dunamis: dunamis-2023-09-23_08-41-34.log

In this file there are a couple of lines that might be relevant to causing the error:

warn: fs: cannot lock: errno=35 path=/Users/username/Library/Application Support/com.adobe.dunamis/9941f613-c3d0-4c0b-807e-15fe438a33ec/v1/0 (trylock.filesystem_apple.mm.155)

and further down 3 errors: 

error: pipeline: exception state is not on: precondition_failed dunamis_error:18 unknown (operator().pipeline.cpp.233)

error: pipeline: flush failed for name=main.meta_events.0.v1.9941f613-c3d0-4c0b-807e-15fe438a33ecwith code=18 error=precondition_failed (operator().pipeline.cpp.241)

error: utils: exception precondition_failed dunamis_error:18 (exceptionToDunamisError.exceptionhelper.hpp.64)

 

But I have no idea what I can do now with that information.

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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Just updated to 13.6. Thought maybe this was due to a macOS issue. Error still there.

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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Yet another log file I found which is located in the main Library folder (not the User Library): Library/Logs/Installers/Adobe/Install.log. In this one there was the warning that files could not be moved to this directory: "/Library/Application Support/Adobe/Creative Cloud Libraries/CCLibrary.app/Contents/CodeResources"

I deleted the whole “Creative Cloud Libraries” folder and tried again. A completely new folder with a newer version of the CCLibrary.app was installed which solved the problem.

So hopefully this helps if someone has the same problem. This solved it fo me.

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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thanks for that.  (btw, the cleaner tool would have probably fixed that.)

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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Thanks, maybe next time 😉

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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hopefully, you never see that again, but understood.

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