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F.Quill
F.Quill
Inspiring
July 12, 2020
Respondido

Creative Cloud updated - now, when off-line no apps or info shows

  • July 12, 2020
  • 1 resposta
  • 604 Visualizações

Get a complete blank window, now, when off-line. It just updated itself yesterday.  Also, none of the links, when on-line, in the CC window work.  Eg - Get help, resources, etc., . 

 

Is this the way it is going to be, from now on?

 

What is the point of having a supposedly "active" window when nothing in the window works?  Is there something else I need to change in my computer settings to correct this?

 

Thank-you!

 

NOTE:  NONE OF THE TOPICS LISTED BELOW APPLY TO MY TOPIC SO I JUST PICKED 'LIBRARY'.

Este tópico foi fechado para respostas.
Melhor resposta por Nancy OShea

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

I goes without saying, Internet access is required.

 

1 Resposta

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertResposta
Community Expert
July 12, 2020

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

I goes without saying, Internet access is required.

 

Nancy O'Shea— Product User & Community Expert
Anna6913
Anna6913
Participant
July 12, 2020

I have the same problem. When I open CCloud Desktop App it is all blank, I can't see the gear icon, it just shows a white window? When I try to open it online it also does not work?

What should I do?

Thank you.

 

 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 12, 2020

Click the chat icon (lower right hand corner) and contact Tech Support via online chat.

 

Nancy O'Shea— Product User & Community Expert
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