Creative Cloud using 10GB too much - also unable to delete

Forum|Forum|3 years ago
August 29, 2022
2 replies
4792 views

There's about 10GB of space being used in my Creative Cloud files that I can't account for. The deleted folder has thousands of files in it that I'm unable to delete because it says "someone has restored them". Preset sync is off in Photoshop.

I have a few items in 'Your libraries' from using the Adobe Capture app on my phone, plus 2 small images in 'Your files'. I doubt if they add up to 100MB in total.

So what is using 10GB of space, and why can't empty the deleted items?

Any suggestions?

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This topic has been closed for replies.

Tarun Saini

Community Manager

Hi there,

We're sorry about the trouble. Could you please check & confirm the below locations if you don't have any files?

https://assets.adobe.com/cloud-documents (Creative Cloud)
https://lightroom.adobe.com/libraries (Lightroom)
https://acrobat.adobe.com/link/home/ (Document Cloud)

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

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paull92729451Author

Inspiring

Hi Tarun. Thanks for replying.

I'll attach some screenshots I've taken of all of those folders, including one of the 2197 items in the Deleted folder that I cannot delete.

As I mentioned above, the total size of items in those various folders is just in the 10s of MB, but still it says that 10.5GB is used.

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paull92729451Author

Inspiring

Hi Tarun. Thanks for following up. Sadly, nothing has changed. I still can't delete files (I get the 'someone has restored them' message) and Creative Cloud still says it's using 10.5GB, when I only actually use a small fraction of that.

I was hoping by now that it would have been fixed. I'll try to attach a portion of a screenshot that shows the odd icons on the files I can't delete. I've created a blank text file, then deleted it so that you can see a normal icon next to the odd, undeletable ones.

(ps also apologies for having missed an earlier reply by you - i've been busy the past few weeks)