Creative Cloud web problem after windows 10 pro update

Question

Hello,after Windows 10 pro 1803, 17134.191 (KB4340917) update, I can´t open creative cloud at web browser . I use chome as default and also tried edge. Sometimes the site open, but I can´t open for example pdf files and share them even they can be seen at preview. I got message like this (free translate): File is not in use. Something went wrong and it can´t load it right now. Try later again.After that even the web site don´t open and I get error message error 'invalid credentials'.Has anyone had the same problem?

Exquisite_Aura5C3F · Answer

Hi there,I had some problem with my photoshop cs6 since last May when I updated my windows 10 from version 1709 to 1803, so when I open the software I face the problem Error 16, When I run it as an administrator it launches but it kinda reset the settings to default so I had to reconfigure some custom settings that I prefer every time I launch the program, UNTIL I downgraded my windows from 1803 version and back to 1709 and so far it's been great so you just have to downgrade your windows to 1709 and that will solve the problem.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded