Creative Cloud window appears with edge cropped on 2019 MacBook Pro

[nicola_damonte]

After a random update (don't remember when) the Creative Cloud app window is displayed with cropped edges. The upper menu button are half visible as the screenshot attached. Full size or smaller size window, same problem. Someone can help? Thanks in advance.

[kglad]

is your system display set to 100%?

[nicola_damonte]

My screen is set to default resolution, all other apps and everything is fine, just the Creative Cloud app has this problem. Same on a 24" external display. 

[kglad · Accepted solution]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[nicola_damonte]

Awesome, it worked just with your first advice about resetting the CC app (Cmd+Opt+R).

Thank you very much, very appreciated!!

[kglad]

you're welcome, and thanks for the update!