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AkiraTheJoker
AkiraTheJoker
Participating Frequently
May 1, 2022
Question

Creative Cloud won't open, shows up in system tray before closing immediately.

  • May 1, 2022
  • 1 reply
  • 3581 views

Creative Cloud Desktop application opens for a brief moment in the system tray but just disappears without doing anything. The window for the application never opens. When I check task manager all of the Creative Cloud background processes are all running, including Creative Cloud itself. When I try to reinstall Creative Cloud the results are the same. A peculiar thing I've noticed is that the Creative Cloud Installer never actually completely closes and just runs in the background as I've noticed from task manager, even when it has "finished" installing. 

I've used the Adobe CC Cleaner tool multiple times and deleted any trace of Creative Cloud before reinstalling, done numerous restarts, tried running it in compatability mode, installed the MS C++ Redistributables for both 32 bit and 64 bit systems, but nothing works. The outcome is always the same.

I just want to try and install Photoshop, but Creative Cloud isn't cooperating with me. What can I do to fix this.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 1, 2022

can you uninstall the cc desktop app using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

AkiraTheJoker
AkiraTheJokerAuthor
Participating Frequently
May 1, 2022

I downloaded it and it seems to have successfully removed ACC from my computer. What should I do next? I'm going to try reinstalling CC in the meantime 

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 5, 2022

Welp, that somehow failed as well lmao
I stayed with a specialist for nearly 4 hours yesterday and they were about as stumped as I am, they tried everything from renaming files to changing permissions around to enabling the admin account

I uhm.. Hmm. If all else past this fails I might as well just wait until Creative Cloud gets another update and pray that the issue is resolved.


or if you're desperate, reinstalling and updating your os (after backing up your data) and then installing cc would work.

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