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Participant
July 30, 2022
Answered

Creative Cloud

  • July 30, 2022
  • 1 reply
  • 468 views

Hello. Today I tried to move a folder from desktop to creative cloud and i had an error message saying that the cloud couldn't load the files and they just disappeared, now I can't find them anywhere. Is there a way I can find them back?

This topic has been closed for replies.
Correct answer kglad

1. check your computer's trash.

2. check the cc files by opening the cc desktop app>clicking the cloud icon at the upper right>click cc web and check the ~10 folders (including deleted).

3. use a restore program (google it) to restore your files.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 31, 2022

1. check your computer's trash.

2. check the cc files by opening the cc desktop app>clicking the cloud icon at the upper right>click cc web and check the ~10 folders (including deleted).

3. use a restore program (google it) to restore your files.

Participant
August 1, 2022

It worked! Thank you

kglad
Community Expert
Community Expert
August 1, 2022

The second one


ok, thank yiu for the information.