I am trying to configure Adobe Portfolio for my domain. I have added the necessary 4 A records, but when I try to do step 3 ("Click Apply") in the Adobe Portfolio wizard , it gives me the error: "Looks like you have AAAA/IPv6 records configured. Please go back to your domain settings and remove any AAAA records".
I have checked in thee DNS console of my domain, and there seems to be no AAAA records there, just the 4 A records that I have defined. Screenshot:
When I run whatsmydns to check, most of the DNS servers returns it correctly, and there are no AAAA records here:
id 52271 opcode QUERY rcode NOERROR flags QR RD RA ;QUESTION risa-home.com. IN A ;ANSWER risa-home.com. 84659 IN A 22.214.171.124 risa-home.com. 84659 IN A 126.96.36.199 ;AUTHORITY risa-home.com. 84659 IN NS ns1.linode.com. risa-home.com. 84659 IN NS ns2.linode.com. risa-home.com. 84659 IN NS ns3.linode.com. risa-home.com. 84659 IN NS ns4.linode.com. risa-home.com. 84659 IN NS ns5.linode.com. ;ADDITIONAL
Some of the DNS servers will return the nameservers in the ADDITIONAL part as well - like this:
;ADDITIONAL ns1.linode.com. 121547 IN A 188.8.131.52 ns1.linode.com. 121547 IN AAAA 2400:cb00:2049:1::a29f:1a63 ns2.linode.com. 121547 IN A 184.108.40.206 ns2.linode.com. 121547 IN AAAA 2400:cb00:2049:1::a29f:1827 ns3.linode.com. 121547 IN A 220.127.116.11 ns3.linode.com. 121547 IN AAAA 2400:cb00:2049:1::a29f:1981 ns4.linode.com. 121547 IN A 18.104.22.168 ns4.linode.com. 121547 IN AAAA 2400:cb00:2049:1::a29f:1b48 ns5.linode.com. 107599 IN A 22.214.171.124 ns5.linode.com. 107599 IN AAAA 2400:cb00:2049:1::a29f:1819
These are not coming from me, and I cannot do anything with these - I suspect that this is something that some of the nameservers around the world will do themselves. But I am not sure if this is what is causing issues?
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See correct answer below.
Hope that helps.
The linked issue is not the same as I have. In my case I have created everything necessary, but Portfolio complains that I have AAAA records even if I do not have such records.
I think it is the same issue. However, I suggest you contact the Adobe Portfolio Support Team for assistance. Maybe they can explain it better than I can.
Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
Re-read the instructions below while you wait for a reply from them.
I too came across this error, and I solved it by simply leaving the "Connect a domain" wizard and starting again.
The issue was resolved. I wrote to Adobe support, and they just told me that it could take some time for DNS to propagate. When I then tested the domain - it actually worked fine. I am not sure if anybody at Adobe "did something" or that it resolved itself.
I never got to finish "the last step" of the wizard - but now it works anyway.