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Julianvonschmu
Julianvonschmu
Participating Frequently
January 14, 2020
解決済み

Delete all files in Trash - Creative Cloud

  • January 14, 2020
  • 返信数 4.
  • 10582 ビュー

Hey everybody,
since the new update, there is no checkbutton to select all files in the trash of my adobe cloud (online not local - so the files which are already deleted).
So i have to click manually on every file and the permanently delete it out of my creative cloud. Since i have more then a few hundred files i am not going to do that.
Do you know a way how to select all of the files? And why the f**** did adobe delete the possibilty to do so in the new version?
Thanks for your help!

    このトピックへの返信は締め切られました。
    解決に役立った回答 Nancy OShea
    • To select ALL files, use Shift + Click.
    • To select multiple files, use Ctrl + Click.
    • Then delete.  Problem solved.

     

    To submit feature requests, please post on the Creative Cloud UserVoice below.

    https://creativecloud.uservoice.com/

     

    Thank you.

     

    返信数 4

    G
    Gauden
    Participant
    March 26, 2021

    I think they don't have the delete all as the files in trash count as part of your storage. So, since it's good business to get more people to get an extra 10 usd/month for the 1Tb in CC ... They make it a pain to delete all... which honestly is stupid.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert解決！
      Community Expert
      March 26, 2021
      • To select ALL files, use Shift + Click.
      • To select multiple files, use Ctrl + Click.
      • Then delete.  Problem solved.

       

      To submit feature requests, please post on the Creative Cloud UserVoice below.

      https://creativecloud.uservoice.com/

       

      Thank you.

       

      Nancy O'Shea— Product User & Community Expert
      C
      chavierto
      Participant
      December 4, 2020

      So I'm using Ligthroom classic instead of cloud, and I placed my catalog and backups within my Creative Cloud folder on my mac. The total space it takes up is about 55gb, but my 100gb storage is completely full from the "deleted" files. Whenever I try to select all, or just more than a few files to permanently delete, either I get an error saying the files could not be deleted permanently, or the browser just crashes. (Since Lightroom creates a lot of temp files, backups, etc, I have thousands of deleted files in there). I can't believe there is no other way to empty my trash and get my storage back!!!! I've reached out to service and referred me to this article, I mentioned I had read it and tried it many times with no success. They asked what type of files I had there and mentioned Lightroom Classic catalog, the rep said they had a dedicated team for that, and was left hanging for hours.

       

      It feels like Adobe doesn't want to fix this just sell me more storage! Please let me know if anyone has any other way of emptying the deleted files

        Julianvonschmu
        Julianvonschmu作成者
        Participating Frequently
        December 4, 2020

        Hey chavierto, that sound's just like a big pain in the a**.
        I can imagine what you are going through this is just bad software...and for me the best solution was:

        NOT USING THE ADOBE CLOUD AND USING ANOTHER SERVICE PROVIDER!!!

         

        Clearly Adobe has a lot of problems with it's cloud service and is not eager to fix it.

          T
          taanielmalleus
          Participating Frequently
          August 10, 2020

          Absolutely bonkers. "Select all" is basic UI/UX command and should always be there.

            Julianvonschmu
            Julianvonschmu作成者
            Participating Frequently
            August 10, 2020

            yes true. I don't know if adobe just don't care or don't have the right people, eye for it, know how...don't know...but also in the programms are basic UI/UX mistakes which drive me crazy!!

              DelphiZoa
              DelphiZoa
              Participating Frequently
              January 15, 2020

              Hi Julianvonschmu,

               

              You can select the first file to be deleted in your Cloud storage, hold shift, scroll to the last file to be deleted and select it. That will highlight the entire range and allow you to remove them all at once.

               

              You're not the first person I've seen with concerns about this. I would recommend you make a suggestion so Adobe knows customers want an easily accessible Select All feature. Here is the feature request online form for Creative Cloud.

                Julianvonschmu
                Julianvonschmu作成者
                Participating Frequently
                January 15, 2020

                Hey DelphiZoa,

                thanks for the quick reply.
                Your hint works, thanks for that!! That helps.

                Yes, i will make a feature request, good idea. I don't get it why they took it away...maybe they want to let you trash run full so they can sell you more storeage...never know...

                  DelphiZoa
                  DelphiZoa
                  Participating Frequently
                  January 18, 2020

                  Lol, you never know indeed. 😛

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