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deleting ALL cache files under Adobe... and old stuff in Application support after running CC Clean

New Here ,
Jan 14, 2023 Jan 14, 2023

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Hello! Since after awhile I always have trouble with my Adobe programs, crashing, not loading... I figured I'd clean it all out and start fresh. I started by deleting some media cache and other things in the cache. I ran the cleaner tool which deleted the applications but all the files till reside in the cache. Can I delete ALL the files in the cache AND the Adobe files in the Application support in the library? I just wanbt to get rid of any issues that seem to crop up over time.

 

Thank you!!! 

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Libraries

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Community Expert ,
Jan 14, 2023 Jan 14, 2023

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do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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