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garys98042058
Participant
Jul 28, 2023 9:21 PM UTC
Answered

Discontinuation of Creative Cloud Synced files

I got an email today announcing 

 

Files saved to Creative Cloud Files folder on your computer will no longer automatically sync with assets.adobe.com.

 

This is the only way I can sync work from a personal workstation to my work computer.  Does this mean that we will no longer be able to use the Creative Cloud Files as a mechanism to do that starting February 1, 2024.  How does this "modernize the Creative Cloud storage experience"?

 

Our company does not allow access to USB ports, I can't just copy from an external drive. The only way we can sync our work is via cloud storage. What alternative would I have when this comes into play. 

 

Full text of email below:

 

Dear Creative Cloud User,

We want to let you know about an upcoming change to your personal Creative Cloud account. Adobe is modernizing the Creative Cloud storage experience and will begin discontinuing Creative Cloud Synced files on February 1, 2024.

How this may impact you:
• Files saved to Creative Cloud Files folder on your computer will no longer automatically sync with assets.adobe.com.
• Files that are uploaded directly to assets.adobe.com or the Creative Cloud Mobile App will not be automatically copied to your computer.

Recommended actions:
• If you do not save assets to the Creative Cloud Synced files, no action is needed.
• Ensure your assets are properly backed up locally or to third-party cloud storage.

It is important to emphasize that there will be no change to Creative Cloud Documents functionality. You can still save files as Creative Cloud Documents via applications such as Adobe Photoshop and Adobe Illustrator; these files will remain in sync across devices.

Regards,
Adobe Creative Cloud Team


 

 

Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Aug 30, 2023 1:12 AM UTC

Please refer to the official help articles below for more details.

Individual Plans - https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

Teams/Enterprise Plans -  https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

For additional questions, please feel free to contact Adobe Customer Care:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

 

Or ask your IT Dept Admin to reach out to their Adobe Teams/Enterprise Account Rep. 


Thank you.

 

 

Nancy O'Shea— Product User & Community Expert

83 replies

ProDesignTools
Community Expert
Community Expert
Sep 2, 2023 5:58 PM UTC

 

Using Creative Cloud Libraries is a good alternative for sharing assets online across different apps, users, or systems, and is widely supported throughout Creative Cloud...

 

From the FAQ:

 

Is there an alternative to Creative Cloud Synced files, which is being discontinued?

 

For Photoshop, Illustrator, and Fresco users, cloud documents are the solution for saving, sharing, and collaborating on creative work in progress. Creative Cloud Libraries are the best way to save and share design elements across applications and users.

 

 

 

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Participant
Aug 30, 2023 10:18 AM UTC

Social media influencers:

"We want to put a hat on a gerbil and make it ride a unicycle, fo the gram!"

 

Adobe:

"Here you go, like, try our new Photoshop with AI that we're spending £$£$£$£$£$ on, YOLO!"

 

Designers:

"We'd simply like to continue using a great Adobe feature that allows for seamless workflow and file sharing amongst businesses and teams."

 

Adobe:

"Nah."

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wjansen
Participating Frequently
Aug 30, 2023 1:17 PM UTC

@Colab Chris  Amen to that haha. You have 'memed' this monstrous decision very well.

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Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
Aug 30, 2023 1:12 AM UTC

Please refer to the official help articles below for more details.

Individual Plans - https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

Teams/Enterprise Plans -  https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

 

For additional questions, please feel free to contact Adobe Customer Care:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

 

Or ask your IT Dept Admin to reach out to their Adobe Teams/Enterprise Account Rep. 


Thank you.

 

 

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Nancy O'Shea— Product User & Community Expert
wjansen
Participating Frequently
Aug 30, 2023 1:49 PM UTC

@Nancy OShea Oh, I'm sure Adobe would love this discussion to stop and would advise against it. But it won't, and we will continue to ask questions and be angry and annoyed. They have to get back to us and react, explain, and provide us with a very, very good reason for this decision.

They can 'advise not to discuss' until kingdom come, but that is absolutely not the 'correct answer' to this problem. The correct answer would be to roll back this decision. Until then: Adobe, would you care to elaborate and join in here please?

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Participant
Aug 30, 2023 12:36 AM UTC

My company uses a CC library for branded visual elements, templates, icons, etc.......because this is synced across all accounts, will this also be impacted and taken away?

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kglad
Community Expert
Community Expert
Aug 30, 2023 12:50 AM UTC

@Theresa5FC8 

 

no.  on the local cc sync folder is being severed from syncing.

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Participating Frequently
Aug 23, 2023 11:27 AM UTC

Okay, so here's what I think is the situation - hopefully others on here will keep me right...

Back when Adobe CC Libraries kicked off alongside Adobe CC Synced Files, the idea was to place your work into these online libraries to access work from anywhere. It definitely works, but I never utilised it as much as I should have as it was easier to work with files on my laptop/desktop which were then synced, meaning they were safe and versioning was included too.

With the launch of Photoshop and Illustrator on the iPad, we saw the creation of Cloud Documents, meaning it was easier to work on files (AIC or PSDC) no matter where I was. It's also became the norm with regular prompts asking me if I want to save to the Cloud or on my computer (offline). This all works fine but for one drawback - these Cloud Document files aren't accessible within InDesign, which is an application I use daily.

The latest InDesign Beta features Cloud Documents, which I hope will mean that my AIC files and PSDC files will become accessible (does this also mean InDesign for the iPad is days away?). I will have to installed InDesign Beta to test this theory,

So, with Cloud Documents now becoming what will likely be the mainstay, our synced files are becoming a legacy service. Does this mean that we'll get a way to easily transfer across our synced files to Cloud Documents? With 28GB of files (six years of work), I really hope Adobe offers a succinct way to do this.

I don't mind Adobe switching from one service to another, but six months for me to figure this out is a bit of a close one and with InDesign still not working with Cloud Documents in its non-beta version, I hope the migration from one to the other is days away and not weeks.

I'm obviously speaking to the above as someone who has continuous access to the internet, so Cloud working is never an issue, but for those with limited or intermittent internet access, I can see it being an extra workaround having to save files to Cloud Documents and then remembering to save a backup version on their HDD/SDD. 

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Participating Frequently
Aug 23, 2023 11:52 AM UTC

As an update to my own theory, PSD, AI and XD files all need to be converted to be uploaded to Cloud Documents via a prompt. Anything else, be it INDD, JPEG, PNG, etc, will NOT be uploaded. CC Libraries are also limited and don't allow for certain file types to be uploaded - including INDD and Premiere Pro files.

Now these are a major issue and is in no way a replacement for Adobe Syned Files. Now I'm really concerned as to what will happen next 😞

I do have Microsoft Teams with OneDrive, but the amount of storage I have is far lower than my 28GB of synced files, plus these files are all in the cloud - none of them are stored locally for InDesign to access as my work laptop doesn't allow local sync for security purposes and data retention.

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Participant
Aug 21, 2023 7:56 AM UTC

This is the final straw for me. I'm pretty sure with Sketch/Figma, Blender, Affinity and Visual Studio (or similar) I can pretty much do my job without Adobe. I'm looking forward to saving the subscription fees. I'll spend them on a decent Cloud syncing service. Any recommendations (I'm no fan of Dropbox any more)? 

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kglad
Community Expert
Community Expert
Aug 21, 2023 2:58 PM UTC

@MoonLord 

 

use google to search for one that meets your needs.

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Participant
Aug 18, 2023 2:59 PM UTC

Does this include CC libraries? 

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kglad
Community Expert
Community Expert
Aug 18, 2023 3:03 PM UTC

@Brigid27475272qzov 

 

no.  only the local adobe sync folder.

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Participating Frequently
Aug 9, 2023 4:33 PM UTC

I'm just getting into this news as I did not get an email about it. I just found out about it as I was looking into our pricing structure for our Teams licenses. And whether we might want to swtich to Individual (whole other story).

 

But as far as this, it sounds to me that Adobe recognizes that people are using more than one machine and they are looking at trying to make a file format that will work on a "streaming" platform. For example we know PSD are Photoshop but maybe the new files will be WPSD or web Photoshop. I don't know.

 

I too, do not like this. I haven't really liked the Creative Cloud. Loved the Creative Suite. The CC has way too many updates for features that I haven't needed/asked for or has broke functions that were already working just fine.

 

And there are way too many apps that I don't need or use. Yeah it's a great deal in the big picture. But we all are paying for apps and services we are not using.

 

I use the syncing not to share files between multiple machines, but with customers who will not accept links through other platforms.  Maybe now they will or maybe we will have to pay for another service. Time will tell. Maybe it's time to go

back and use FTP. Not as slick or user friendly, but it's realiable if setup correctly.

 

Who needs syncing anyways. 😉 JK.

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kglad
Community Expert
Community Expert
Aug 10, 2023 2:40 AM UTC

@scotts67789321 

 

the emails are being rolled out to users on adobe's schedule. i posted here the individual subscriber email a few days ago.

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hekselsior
Inspiring
Aug 9, 2023 3:24 PM UTC

I kind of expecting a change on that CC folder sync because it is not pretty intuitive if compared to some other cloud storage services like Dropbox, One Drive or Google Drive (I subscribed to the last two). My guess is that this new CC Storage will compete with those others, and the worst part maybe, comes with an extra price.

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kglad
Community Expert
Community Expert
Aug 9, 2023 3:33 PM UTC

@hekselsior 

 

i think the cc folder sync is the only part of adobe's cc file storage that is intuitive and similar to other cloud storage solutions.

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wjansen
Participating Frequently
Aug 9, 2023 4:57 PM UTC

I agree. All the other syncing from within the apps is a total mystery to me, where the files end up, how to access them again on other machines, etc. The folder syncing is very straightforward at that. Which is why I'll miss it dearly when it goes.

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salchucks
Participant
Aug 9, 2023 5:27 AM UTC

So... I pay $55 a month and they are getting rid of Cloud part of Creative Cloud??? It's like one of the main features of the service part of the product. Adobe should be ashamed of this.

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kglad
Community Expert
Community Expert
Aug 9, 2023 1:32 PM UTC

@salchucks 

 

no.  just one part of the cc file storage, the sync folder.

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