Downloading a folder from creative cloud file share

Explorer ,
Jul 24, 2018 Jul 24, 2018

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Hello,

Hopefully this thread goes to the correct forum. If not, my apologies, Adobe forums confuse me a lot. You can maybe move it in the correct forum page.

As there isn't a way to directly give feedback to Adobe, I'll be using the forums. Maybe someone could send this forward (and people back it up so they'd know this is an issue)

I really like the new advanced file sharing options in the creative cloud, but I do feel like there is one essential feature missing:

I can't find a way to download or upload a folder directly in the web browser page.

This is a huge disadvantage compared to, for example, the google drive, where I can just a download and upload the whole folder structure in the browser. I use this feature a lot with files that use a folder structure in order to work and would be impossible to be downloaded file by file. There are computers (work-school) where I can't sign in my own creative cloud and sync it in, but I would still like to download the file and keep working with it.

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Community Expert ,
Jul 24, 2018 Jul 24, 2018

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Enthusiast ,
Jul 25, 2018 Jul 25, 2018

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You can download a hole folder if you share it.

Screen Shot 2018-07-25 at 9.58.14 PM.png

Screen Shot 2018-07-25 at 9.58.25 PM.png

Screen Shot 2018-07-25 at 9.58.33 PM.png

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Explorer ,
Jul 30, 2018 Jul 30, 2018

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Hi Raimundo,

Thanks for the reply! I tried to follow your help and I do get the option box you have the screenshot of. But even with this I can't find a way to download the full folder at once. It only lets me to download separate files inside the folder, and when I have like five folders and inside every folder around 50 files, it would take me ages to go through them and download them one by one + arranging them in the correct folders from the downloads folder.

Do you know a way to download the whole folder at once? If you find a way please let me know!

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Enthusiast ,
Jul 30, 2018 Jul 30, 2018

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Your right, you can only with the file of a folder and then downloa them one by one. You ether can make a zip file to download or make the other person to add it to his creative cloud account.

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Explorer ,
Jul 30, 2018 Jul 30, 2018

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Yeah but the problem was that I want personally download the folder to a public computer in which I can't install the creative cloud, so it doesn't completely fix my problem.

However, zipping the folders was a nice idea! (in cases where I know I need to download stuff before I leave my own pc - if I'm out the house already there's of course no way to zip them in browser) Anyways, I'll remember the zipping next time. Thanks!

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New Here ,
Sep 02, 2018 Sep 02, 2018

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This problem suxs!!! 

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Explorer ,
Nov 30, 2018 Nov 30, 2018

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This really should be a feature (download full folder) as it is critical to share files with clients.

I find myself zipping files or using box.com to share files with clients.

If my clients have a Free CC Account, it's easier, however most of them do not.

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Explorer ,
Jan 19, 2019 Jan 19, 2019

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I am having the same issues, I feel like at one point this option was there and now it's not.

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New Here ,
Feb 02, 2019 Feb 02, 2019

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Free cloud services, like OneDrive or Google Drive, have the "basic" option to download full folder. How the Adobe Creative Cloud does not have this simple feature?

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New Here ,
Oct 25, 2019 Oct 25, 2019

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You can download folders if you install Creative Cloud desktop app and turn on the synchronisation of cloud files to your desktop storage

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Community Beginner ,
Dec 04, 2019 Dec 04, 2019

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I agree with other's opinion: a unique download folder link is a must to share our work with our clients. 

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Community Beginner ,
Oct 10, 2020 Oct 10, 2020

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@pparshin And how's if my client supposed to do that?

 

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New Here ,
Feb 11, 2020 Feb 11, 2020

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Download creative cloud app ,open sync folder drag and drop your files/folder to your computer.It worked for me!

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New Here ,
Jul 08, 2020 Jul 08, 2020

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That's a mess. It's a very simple feature every cloud offer. As usual with adobe, seems simple but it's time consuming spent on forums, manual, tutos, trying by yourself each scenario... but actually to understand that what you want to do is not possible in the end and that you misunderstood the thing, but seems very similar to something else with a very similar vocabulary for a very similar purpose, but not. Like a maze ! But we are in a rush sometimes, we are many professionals here, and as usually a lot of time is wasted in process, configuration, workflow changes... I am angry, because I uploaded my file to share them later, and now I am far from home without internet and I am dealing with re uploading my files in a zip without my phone 4G sharing connection, how stupid situation...

The only way I found is to zip the folder I have in my sync files. So it means sync the zip (time consuming) for the files already sync, like a copy zipped (space consuming).

And not talking about the interface changing on the web and the app, it's each time confusing to access the files.

Just please Adobe teams, make things simple and obvious, with no redundant functions or access or menu. Sometimes we don't need more functions, but just make simple what is already made.

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Community Expert ,
Oct 11, 2020 Oct 11, 2020

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these are user-to-user forums.

 

if you want to make a suggestion to adobe, do it here https://www.adobe.com/products/wishform.html

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Participant ,
Apr 02, 2021 Apr 02, 2021

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Well, Adobe, invest some time, read through community forum, put a product team to investigate, find what makes people leave your service and improve. We will not do your job, we have ours to do. And, if Figma makes me feel smarter and quicker, so I have time for life after work, I will not spend time to go through dedicated forms and help siloed Adobe to improve. Do your job.

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Community Expert ,
Apr 02, 2021 Apr 02, 2021

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again, these are user-to-user forums.  you're addressing others that can do nothing influence adobe's policies,behavior.

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Participant ,
Apr 02, 2021 Apr 02, 2021

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This question is from 3 years ago. This problem exists since even longer. Adobe is neglecting simple things and talking about user driven product development. Empty marketing ... 

This feature is so basic! Selecting two folders and hitting download button. Simple stuff that Adobe is missing, that are making us users feel dumb from time to time, so we, and our clients, have to waste our time in order to find some less straightforward ways to do simple things. This is main reason I have left Adobe subscription and I am not thinking about getting back. Creative people, your main target, are smart people, make us feel that way.

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Participant ,
Apr 02, 2021 Apr 02, 2021

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And to make things even worst, to punish you if you leave, Adobe is keeping you access to your files for 90 days after the subscription is canceled, but they disable the sync option, the only way in which you can download files in bulk, so you need to backup manually, one by one, all your files. Thank you not Adobe for this.

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Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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Wow, this post is from 2018! Seems like this feature is really not so popular or people prefers to download individual files one by one WHEN THEY CAN'T install the desktop app.

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Community Expert ,
Nov 07, 2021 Nov 07, 2021

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Creative Cloud Storage:
Log-in to the website below to check. You may access your Creative Cloud Storage from most modern web browsers.

Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com
Projects
Brand files
Graphics
Web pages
Videos

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 03, 2022 Jun 03, 2022

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It's 2022 and I still can't download a folder. There is no share or download option in the Creative Cloud or Web Version. Adobe execution of cloud storage is not great and if I can't get files out easily I won't use it. Ridiculous Adobe. 

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Community Expert ,
Jun 03, 2022 Jun 03, 2022

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these are user-to-user forums.  if you want to request a feature from adobe, use this https://www.adobe.com/products/wishform.html

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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This is not about a request for a new feature. You were able to download your files before and adobe has removed this ability.

Now that I'm aware of this, I have canceled my extra CC storage. I will download all of my files (agonisingly one-by-one) to store them locally and refrain from storing any files on CC in the future.  Locking your customers will only make them try harder to escape.

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