Downloading a folder from creative cloud file share

[leenale]

Hello,

Hopefully this thread goes to the correct forum. If not, my apologies, Adobe forums confuse me a lot. You can maybe move it in the correct forum page.

As there isn't a way to directly give feedback to Adobe, I'll be using the forums. Maybe someone could send this forward (and people back it up so they'd know this is an issue)

I really like the new advanced file sharing options in the creative cloud, but I do feel like there is one essential feature missing:

I can't find a way to download or upload a folder directly in the web browser page.

This is a huge disadvantage compared to, for example, the google drive, where I can just a download and upload the whole folder structure in the browser. I use this feature a lot with files that use a folder structure in order to work and would be impossible to be downloaded file by file. There are computers (work-school) where I can't sign in my own creative cloud and sync it in, but I would still like to download the file and keep working with it.

[Patrick24508721wv78]

Adobe knows well what it is doing, and Adobe is trying to control how you use and work with files and to force you to work through their online "cloud." I have no reason why this is such a mission for them.. Not being able to do multiple file downloads is deliberate on Adobe's behalf. The entire approach is to get you to "share" files on the internet when all most users I know are using photos for an entirely different reason.

[Bernhard333201285nau]

without the option for clients to download a folder the cloud is useless

[kglad]

@Bernhard333201285nau 

for some users, sure.

[CABE_Martha]

How is this still not fixed yet?!

I discovered that a file folder from a project done in 2018 is empty. I panic! I check my assets in the browser. I see two folders, named exactly the same. The empty one is synced to my local drive and says it's from 8 months ago and the other contains the project I'm looking for and says it's from 2 years ago. I haven't touched the folder since 2019 when I took on the job from the previous designer so it's a project for my company that we need to keep. Anyway, as I try to download it I ran into this thread's problem of not being able to download an entire folder but I also notice that the owner of the folder is my boss (we have CC for the organization). WHAT?! I really don't care who the owner is. Should I download each file? Or can I trust Adobe to keep the file safe until if and when we need it? I really don't have time for this (but I'll make time because, yeah).

Also, I thought syncing of files was going to end in October of 2023/February 2024. 

[Abambo]

If you have a Teams or a Enterprise subscription, synched files did stop or are stopping at a later stage.

From the Adobe help files: (https://helpx.adobe.com/creative-cloud/help/share.html)

Note:

Starting December 11, 2023, new users and organizations will not be entitled to Creative Cloud Synced files. Starting February 1, 2024, Creative Cloud Synced files will be discontinued for personal accounts that existed before December 11, 2023 (learn more here). Starting October 1, 2024, Creative Cloud Synced files will be discontinued for business accounts associated with organizations that existed before December 11, 2023 (learn more here).

[kglad]

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html