Downloading Shared Files from Adobe Creative Cloud

Explorer ,
Nov 22, 2021 Nov 22, 2021

Copy link to clipboard

Copied

Hello,

There used to be an option to download files that were shared on Adobe CC, but I no longer see the button for it. The share options say that the ability to download is turned on, so I'm not sure if I'm just overlooking something.

Screen Shot 2021-11-22 at 10.50.29 AM.pngScreen Shot 2021-11-22 at 10.51.21 AM.png

I need to be able to open the file in Photoshop, so being unable to download is an issue. 

TOPICS
Collaboration

Views

37

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 17, 2022 Mar 17, 2022

Copy link to clipboard

Copied

LATEST

Hi there,

 

We're sorry for the delay. Are you still experiencing the issue? Have you tried using another browser? Try clearing the cache and cookies of the browser and check if that helps.

 

You may find the download option in the shared folder on the Creative Cloud website on the upper- right-hand side. Please check the screenshot attached for more info.

 

TarunSaini_0-1647544498898.png

 

Let us know if that helps. We appreciate your patience.

 

Regards,

Tarun

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines