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Downloading Shared Files from Adobe Creative Cloud

Explorer ,
Nov 22, 2021 Nov 22, 2021

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Hello,

There used to be an option to download files that were shared on Adobe CC, but I no longer see the button for it. The share options say that the ability to download is turned on, so I'm not sure if I'm just overlooking something.

Screen Shot 2021-11-22 at 10.50.29 AM.pngScreen Shot 2021-11-22 at 10.51.21 AM.png

I need to be able to open the file in Photoshop, so being unable to download is an issue. 

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Adobe Employee ,
Mar 17, 2022 Mar 17, 2022

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Hi there,

 

We're sorry for the delay. Are you still experiencing the issue? Have you tried using another browser? Try clearing the cache and cookies of the browser and check if that helps.

 

You may find the download option in the shared folder on the Creative Cloud website on the upper- right-hand side. Please check the screenshot attached for more info.

 

TarunSaini_0-1647544498898.png

 

Let us know if that helps. We appreciate your patience.

 

Regards,

Tarun

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