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Dropbox Smart Sync + Adobe Issues

Guest
Apr 22, 2017 Apr 22, 2017

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Looking for a bit of help around Dropbox's new 'Smart Sync'.

When I've worked on a file and then choose to have that file synced offline, reopening the likes of Illustrator or Photoshop will force that file to re-sync to my desktop before the application opens – meaning Adobe needs to basically make live recently used files.

Is there any way I can turn this off, so Adobe apps don't pre-load previous content? What it's doing is forcing me to wait 2-3 mins while files I've chosen to sync offline re-sync, and it's a pain in the ars.

Anyone with a solution?

Thanks!

Jason

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File sync

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Adobe Employee ,
Apr 24, 2017 Apr 24, 2017

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New Here ,
Dec 06, 2017 Dec 06, 2017

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Wish Adobe could pay attention on this issue.

Whenever Adobe products activate file browsing function such as "Open, Export, Save or Save As...", Adobe will trigger Dropbox to recall all the online-only files in that folder. The more online-only files in there, the longer we have to wait until all the files finish recalling.

I've contacted Dropbox's technical service and they said there is nothing they can do for helping stop Adobe from "scanning" files which will trigger Dropbox to recall those online-only files.

It has become an annoying daily process as long as I use Export or those functions above.

Hope Adobe could help us deal with this issue.

THANKS

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New Here ,
Feb 17, 2020 Feb 17, 2020

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I very much agree that it would be great to have Adobe pay attention to this issue. It is very frustrating and time consuming to have to manage all my files back and forth on Dropbox because I opened a file folder from within an Adobe app. Please, please look into addressing this issue and providing a solution.

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Explorer ,
May 16, 2017 May 16, 2017

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Same issue here but for video which is where this issue gets so bad that I can no longer open older project files that reference offline content. Essentially Premiere pushes Dropbox to sync the data (which can end up being hundreds of GBs!)

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New Here ,
Jan 15, 2018 Jan 15, 2018

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I found a solution for this.

In Illustrator you can do this:

Go to Preferences>File Handling and Clipboard>Number of Recent Files to Display (0-30) and change the value, either 0 or 1 if you want to have the recent file screen to show at all, 0 will show you just a black screen.

This should fix the issue.

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New Here ,
Jan 16, 2021 Jan 16, 2021

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Bump - it would be cool for Adobe to fix or acknowledge this issue.
The silence feels like a passive statement for "Well, why don't you pay us for Adobe Cloud Storage instead!?"  It makes me think of when Steve Jobs told everyone that the phone reception was fine, they were just holding their phone wrong.

Anyhow, same deal in Audition:
- Saving files the first time - I'll hit "save as" and if it's in a DropBox Sync'd folder, I can go have a snack and come back by the time the interface is responding again
- Recording in a multitrack workspace, all sorts of "could not save metadata" and "destination drive is full" errors


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New Here ,
May 23, 2021 May 23, 2021

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You might want to try BOX cloud storage with the BOX Drive desktop app. It mounts your entire cloud storage as if it is a mounted server - and then acts as a server. For instance, you can open an Indesign file directly from the mounted drive, it reads it right into the app (no downloading to your drive) and even retains links (local or not) once the Drive app knows where to point to (you only need to relink once, then you can open, save and resave all within the cloud).

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New Here ,
May 23, 2021 May 23, 2021

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Sorry - should mention another alternative that works the same way is Google cloud storage with the "Google Drive" app.

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