Error 306 PLEASE HELP !!

Forum|Forum|2 years ago
April 24, 2023
2 replies
1212 views

Hello !

I run Adobe on Both Mac and Windows. My Mac has updated Photoshop but I cannot get the update on my Windows. I have tried everything , literally everything that Adobe has suggested. Nothing is working. It was syncing until I did the update on Creative cloud, now it will not sync. I have the correct OS but Jesus, help me not throw my computer out of the window and cancel my Photoshop. I keep getting the sync error and then Error 306. PLEASE HELP !!!
J

This topic has been closed for replies.

kglad

Community Expert

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

J

Julia L. CyrierAuthor

Participant

@kglad - Thank you so much! I had tried everything. I ended up uninstalling ALL versions of Creative Cloud, removing all residuals. Restarted the computer, pulled up your message and had to research if I had Win 10 1904 and older or younger. That was the toughie. Now, I know more about serial numbers with windows than any geek should.
BUT IT WORKED! I reinstalled the new CC for the 64 older than 1904 version (#1) and it signed me right in to CC - and told me that I had updates. Previously, it would not update, this time, it went though. There is nothing different, other than I uninstalled all versions of CC. and reinstalled the new version.
Now that I have your attention.... Did I read somewhere that I could actually install CC on a 3rd computer, just sign out of CC on a different computer?

Thank you !
J

kglad

Community Expert

@kglad I can't tell you how much your help has been appreciated. I managed to fix my Windows computer and ...... wow. That was conquering! I did have to uninstall, delete trash and restart and re-install (even though, I had the new CC installed) because I do not think, at least on Windows, that the two versions of CC can run simultaneously - the the old one will just not turn off with the update, making the update imcompatable.
Just an FYI if someone else has this problem.
Looking forward to putting this on my laptop, now! Thank you !

Another question, CC or Adobe is constantly in my computer slowing it down. Will just turning off the synching stop this? If I am not using Photoshop, thenI don't need CC on.

Thank you!

open your task manager and shut down adobe background processes until you locate the culprit.

John T Smith

Community Expert

Code 306 https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error306

J

Julia L. CyrierAuthor

Participant

@John T Smith
- Thank you so much! I had tried everything. I ended up uninstalling ALL versions of Creative Cloud, removing all residuals. Restarted the computer, pulled up your message and had to research if I had Win 10 1904 and older or younger. That was the toughie. Now, I know more about serial numbers with windows than any geek should.
BUT IT WORKED! I reinstalled the new CC for the 64 older than 1904 version (#1) and it signed me right in to CC - and told me that I had updates. Previously, it would not update, this time, it went though. There is nothing different, other than I uninstalled all versions of CC. and reinstalled the new version.
Now that I have your attention.... Did I read somewhere that I could actually install CC on a 3rd computer, just sign out of CC on a different computer?

Thank you !
J

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