Participant

Answered

Error Code 10000 and automatic logout

Forum|Forum|1 year ago
November 6, 2024
5 replies
19751 views

For about the last 5-6 months, I have been getting the 10000 error when entering the “Creative Cloud”, “Photoshop” and “Illustrator” programs.

I reinstalled the computer (Windows 10) but the problem still persists. I cannot log in in any way.

The errors I keep getting;
1) The libraries are not synchronized.
2) 10000 error codes when I open Photoshop or Illustrator.
3) It kicks me out every time I try to log in.

Correct answer rduzunkavak

Yes, I finally understood the problem and its cause. so I had to write here first to solve it 🙂

Cause;
1) It happens because you used a microsoft mail address (username) when installing Windows.
2) Adobe definitions on your computer are conflicting with your old information.

Solution;

Press CNTRL + R and type “certmgr.msc”. Find the “AdobeCertStore” folder there and delete its contents.
Go to Control Panel and open “Credentials Manager”. Select the “Windows Credentials” session there. In it, press the arrow next to each of the Adobe records starting with ACCC.com and delete it by clicking “Remove”.
Restart your computer and log back into Creative Cloud.

That's it, the problem is solved.

By the way, I wrote these articles in Turkish and had them translated, so I apologize in advance for any translation errors.

Wishing everyone good work and beautiful designs...

kglad

Community Expert

@aMac

try the following steps:

check https://account.adobe.com and check whether your plan appears as active. If your subscription is active, proceed with the next steps.

Reset user license information
Follow the steps outlined in the guide below to refresh the license data on your machine:
https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/user-license-information-creative-cloud-2022.html

Reset the hosts file
An incorrect hosts file may interfere with license server access. Please reset your system's hosts file using the instructions in this article:
https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/reset-hosts-file.html

Troubleshoot network connectivity
Ensure that your system can connect to Adobe servers. Follow the steps here:
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

whitelist adobe endpoints in you have a firewall
https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Repair the Creative Cloud desktop app
Open the Creative Cloud app and go to: Help > Repair Creative Cloud app
If needed, refer to this article:
https://helpx.adobe.com/download-install/apps/troubleshoot/download-failure/creative-cloud-install-stuck.html

Temporarily disable antivirus, firewall, or VPN
Sometimes, security applications or VPNs can block license verification. Try temporarily disabling them to check if Photoshop launches successfully.

Create a new local user profile
If the issue persists, try creating a new user account on your computer:

Create a new Windows or macOS user profile

Sign in to Creative Cloud using the same Adobe ID

Launch Photoshop to verify if the issue occurs in the new profile

aMac

Participant

I am on a Mac running Sonoma 14.6.1 getting Error Code 10000

Very frustrating, can’t log in--lost my document. What is going on? Please help!

V

VaLDIVIA

Participant

I am having the same error since 2 days. Most random thing? It happens only with photoshop, Indesign and acrobat but not the rest and first was only in 1 computer and not the other (both mac, althought with different versions) I already tried the log out and in and erasing the cache, but today same story. I have contacted the customer service, because exactly the day the problem started, was the day I renewed my license, so I thought might have to do with it. Someone from support has checked the host. All was right, so he has uninstalled the 3 apps and reinstalled them. Apparently was fine, but later I was working with indesign and when exporting an interactive PDF again the same thing in acrobat, and now is also happening on the other computer.

It shows 1st the subscription problem, if "trying again" the connection problem and if saying "continue" it does and opens. I don't get it. To me, this seams to be an Adobe problem.

Good to know rduzunkavak that reinstalling the system doesn't help, so need to take that effort.

kglad

Community Expert

did you try @rduzunkavak solution?

V

VaLDIVIA

Participant

Hi @VaLDIVIA,

Welcome to the community! Please Check GlobalRootCA certificate in Keychain, it may show "untrusted". Delete those certificates, sign out and sign back in to Creative Cloud Desktop app.

Let us know if that helps.

Regards,

Tarun

-so after a couple of day the error stoped by itself on the desktop apps. On the mobile Rush still shows not connected but it allows me to use it..

R

rduzunkavakAuthorCorrect answer

Participant

Yes, I finally understood the problem and its cause. so I had to write here first to solve it 🙂

Cause;
1) It happens because you used a microsoft mail address (username) when installing Windows.
2) Adobe definitions on your computer are conflicting with your old information.

Solution;

Press CNTRL + R and type “certmgr.msc”. Find the “AdobeCertStore” folder there and delete its contents.
Go to Control Panel and open “Credentials Manager”. Select the “Windows Credentials” session there. In it, press the arrow next to each of the Adobe records starting with ACCC.com and delete it by clicking “Remove”.
Restart your computer and log back into Creative Cloud.

That's it, the problem is solved.

By the way, I wrote these articles in Turkish and had them translated, so I apologize in advance for any translation errors.

Wishing everyone good work and beautiful designs...