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Error de sincronizacion de bibliotecas (no se ha podido establecer conexión con el servidor)

New Here ,
Oct 01, 2023 Oct 01, 2023

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Hola Buenas! Alguien sabe como puedo solucionar este error de la cuenta de adobe? es segunda vez que  me pasa en 1 mes, no puedo ver los datos de mi cuenta y debido a este error de conexion con el servidor no puedo usar las apps en version beta. Servicio tecnico no me ha solucionado el problema en las 2 ocaciones 

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Community Expert ,
Oct 01, 2023 Oct 01, 2023

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1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

 

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions


2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html


Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products.

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