File collaboration not working

[35knights]

This is still an issue for me and has been for over a week. Latest Safari and the latest Chrome, different emails, they all produce the same result for me.

Sounds like the same issue that @Quaetapo reported.

Mac OS X 10.10.3

[35knights]

I realized a difference, I get this error when trying to collaborate files, not libraries. Not sure if I should start a new discussion for this now.

[Ken G. Rice]

I have forked the discussion (from Library collaboration not working to a new forum thread and updated the topic to File collaboration not working.

Two things to try:

• Clear the browser cache and cookies and see if the error goes away.
• Open the browser's Developer Tools and go to the Network tab. Do you see any 4xx or 5xx errors (usually the call will be colored red).

[35knights]

Hi Ken,

Thanks for your help.

Clearing cache and cookies didn't resolve the issue.

Here is the item that comes up in the developer tools network tab when the error displays.

[35knights]

Month two and still no luck still. Did you at least confirm and log the bug? (Or am I supposed to do that?) Let me know. Thanks.

[35knights]

File Collaboration is still broken, even after the Adobe CC 2015 updates. Although, the error that used to make that clear no longer displays; it just fails and doesn't tell you.

[Ken G. Rice]

Just received word that the issue should now be fixed.

The problem was with handling collaborations with a folder containing many subfolders and files - 2860 subfolders and 26254 files.