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J
James R Barton
Participant
August 7, 2014
Question

File Sync Problems with CC

  • August 7, 2014
  • 1 reply
  • 816 views

Tried 3 times to upload a 1.7GB Zip file..could not do it thru a browser, too large.

Asked by "browser" to upload thru CC Desktop app.  Fails each time.

Same "Some files failed to sync" error.  ALso get the further error message --

"Unable to sync file xx" or whatever.  Has ANYONE had success with larger

files with this service.  I have some 100MBish size files on my cloud partition

but that is all.. spent most of the past weekend uploading 4GB plus via FTP so

I know it is not my connection.  Any help/advice would be appreciated.  Seems

I may need to look elsewhere for sharing services--thanks

This topic has been closed for replies.

1 reply

Brett N
Adobe Employee
Brett N
Adobe Employee
August 8, 2014

While the file size is too large for uploading directly through the web site, it should work fine though the desktop app: Creative Cloud for desktop FAQ

Have you taken a look at this document, especially the last part which may apply in this situation?: Error: "Unable to sync files"

J
James R BartonAuthor
Participant
August 8, 2014

Those don't apply to my situation.  I will use a dedicated service for sharing.  CC is simply unreliable for this purpose.

J
James R BartonAuthor
Participant
August 8, 2014

Hopefully at some point in the future this problem will be rectified.  Thanks.

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