File syncing doesn't work well (steps + a solution)
Hello,
I just would like to report like many people I have issues to have the file sync feature working properly all the time.
Steps to reproduce:
1- on a Thinkpad Yoga, Windows 8.1, I create a new file in Illustrator named "Assessment 2.1.ai"
2- Adobe Cloud syncs the file to the web (it's a small file), I can view it on the web site of Adobe cloud.
3- Turn on my mac back from sleep mode (a very cleaned Yosemite version, almost fresh upgrade from previous MacOSX, all software up to date).
4- Adobe cloud app is already running, and it tells me that all the files are sync.
However I don't have the file in my Mac folder even after 30 minutes.
Resolving the problem:
5- I close adobe cloud (the cloud icon disappears from the top bar). I close illustrator.
6 - I run 'Adobe creative cloud' - somehow it doesn't seem to want to open - no icon on the top bar.
7- I check activity monitor, it seems a process like com.apple.geod (can't remember exactly the name except the geod part) is not responsive
8- I force quit this process
9- I run 'Creative cloud' - it seems I was triggering the wrong 'Adobe creative cloud' (I am using spotligh to launch all my apps).
10- Adobe cloud opens, the icon is displayed in top bar, and it starts syncing the files.
A notification is displayed and the files are synced. Yes! ![]()
I didn't do more testing, maybe it's the sleep mode, maybe something else. Anyway if the files seem to not sync, close adobe cloud, check for a not responsive process, force quit it, rerun the correct creative cloud app. The sync should work.
Cheers,
Jerome
