File Syncing Error, Could not enable sync

[Guest]

No matter what I try my cloud storage will not enable sync. I'm not able to restart, resume or pause the process, I'm only given a static restart symbol which whenever I press gives me a "Error Enabling Sync" windows message.

[kglad]

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Guest]

Did not work, I've tried restarting the app aswell as a full uninstall and reinstall of creative cloud.

[kglad]

if the only problem is file sync and the reset failed, you probably have a corrupted file that's not able to sync.

[Guest]

Do you know where I could find this file? The only thing in my files is an empty folder I made to try to get the app to sync with something

[kglad]

where is your sync folder? ( paste a screenshot of the assignment panel.)

[Guest]

No folder down as my sync folder, if I try to set a file as the sync folder nothing happens, even if I try to restore it (which is the only option it gives me)

[kglad]

you need to define a sync folder and it can't be the root of a drive.  ie, f:/adobe cc sync is ok, f: is not.

[Guest]

That is what I did, still does not work.

[Jim Pony]

I have the same exact issue.  When I try to assign a sync folder it hangs up and I have to force quit CC

[kglad]

@Jim Pony 

is your sync folder on a fixed local hard drive?  if so, what's the path?

[Jim Pony]

I don't know what the path is because it is blank when I pull up the folder location

Jim Ra​mer
Owner | Executive Producer
p 941.343.7176
a 8972 Bernini Place, Sarasota, FL 34240
w www.jimramerproductions.com

[cid:6470c102-8b26-468e-ac0a-9b3e9867c18a]

[kglad]

there should be a default location.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.