File will not sync

[johnc89233380]

I have a movie made with premiere pro that is 375 mb. I am trying to move it to my Creative Cloud files. It will not sync to the cloud.

[wharress]

Hi,

Could you please use the log collector tool ( https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html ) and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.?

Please provide the information below in your email.

• Forum post link:
• Your and your colleague's Adobe ID:
• Do your colleagues and you log different accounts into different computers? Or you share one computer but log into different accounts? Or you share one computer using one Creative Cloud account only?
• Are you using Creative Cloud collaboration?
• What Operating systems are you using:
• Type of internet connectivity (Ethernet/WiFi):
• Using a proxy (Y/N):
• Firewall (None/Corporate/Local):
• Timezone of your computer:

Thanks

Warner