files and folders are missing

[Teak12]

Has anyone else experienced a sudden loss of whole folders and hundreds of files?  A friend said it is due to some 20% 27% thing and I will have to rename each of the hundreds of files to fix it. Thats if I can find them.

All help gratefully accepted. 

[Atul_Saini]

Louise, Please share the URL from where your files are missing, also share the OS version that you using.

[wharress · Accepted solution]

Hi Louise,

This sounds very much like an issue that other are seeing Files are getting deleted from creative cloud. We are aware of this issue already. Please restart Creative Cloud, this could fix your issues of files being trashed.

Thanks

Warner

[Socal Cece]

I am having the same issue and did the restart with no change. Some projects I need before the Christmas. 

[Socal Cece]

I am missing the folders in Creating Cloud Express. I found some images in my recycle bin in which there were only a few I wanted - - but what's missing is the editable images that were in folders. I'm missing a few folders with a BUNCH of "projects" that I use to go in and edit them as I use them for templates. Any help would be appreciated!