Files and fonts won't load in creative cloud

[daanb26293507]

Hello,

I just synced a font from TypeKit, but they weren't appearing in my adobe programs.

So I wanted to look at them in the creative cloud, but now the files and fonts tabs in creative cloud aren't loading.

I constantly see the blue loading circle.

I have tried several things like reinstalling and restarting my computer. I tried to turn my font sync off and turn back on, but the button won't allow me to click it.

What could I do? I run adobe on windows 10.

Can someone please help me?

[kglad]

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

[daanb26293507]

Hey Kglad,

Thank you for your reaction. Unfortunately this didn't work either.

Is there something else I could do?

[paulroos]

I have the same problem. When syncing files the browser screen keeps reloading, but nothing happens.

[keane108]

Is there any work around for this, I have uninstalled and reinstalled Creative Cloud App, signed in and out, delete the OOBE folder.

Thanks

KEane

[digitaliglooaustin]

Same issue here, two years later. Does anyone have any advice? I can't use any of my fonts. Just get a blue load bar forever.

[Fernando Leonel5DB5]

Same thing here. I tried everything

[kglad]

check for a corrupt file or font that won't sync.

[FemkeASC123]

I have the same issue on my new macbook pro 2020 m1, I thought maybe that might have something to do with it? Anyways, I really hope it can get resolved..

[kglad]

move all the files (but one) from your sync folder.

does that one file sync?

if so, systematically move the files back into your sync folder on batch at a time until you pinpoint the problematic file(s).

[FemkeASC123]

Do you mean the creative cloud sync? Because I have very few files in there, I mostly put my work on my icloud. I might be misunderstadning you since all that tech stuff isn't exactly my strong suit... I have already tried removing the files in the OBEE file but that didn't do anything. Am I making sense to you or am I completely misunderstanding you? Because I'm not sure.. Either way, please let me know

[kglad]

you're misunderstanding (or i'm misunderstanding).

are you having trouble syncing the files in your local sync'd folder?

[FemkeASC123 · Accepted solution]

I had a different problem than the syncing! I solved it by using https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html . Now I can finally get to adobe fonts 🙂 I think an issure occured when I migrated from my old macbook to my new one. Thanks anyways!

[kglad]

you're welcome.

for others, never migrate anything adobe.  it's bound to fail and cause problems.  properly install, in the case of cc programs, by using the cc desktop app.

[jidanzai.ff]

THANK YOU SO MUCH!!!!! I ran into the same problem because i migrated adobe files from my laptop... '___'

anyways, i was freaking out for a good hour because my fonts page wouldn't load!! super lucky i found this website and your post.. it's working now, and i can finally finish my final project for school. thanks so much!!! 

[EvieTokens]

Amazing - I've had issues with fonts loading since I migrated my Macbook to my iMac and with this link, it all now works! Thank you!