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Finding my items in Creative Cloud storage

New Here ,
Feb 11, 2022 Feb 11, 2022

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My Creative Cloud says I'm using 5 GB of 20. But, I can't find anything that I'm storing there.

 

I have searched my Creative Cloud links (Your FIles, Your Libraries, Shared with You, Deleted) and there is nothing in any of theme.

 

I keep all my photos on my portable hard drives and have no need for cloud storage. 

 

Pherhaps my Photoshop, Lightroom and Bridge apps are there? 

 

How do I find out what is in my 5 GB that Sdobe says I am using?

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Cloud storage web assets

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Community Expert ,
Feb 12, 2022 Feb 12, 2022

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open your cc desktop app

click the cloud icon (at the upper right)

click go to cc web

check all the tabs (including deleted) and the link at the bottom left

 

if that is what you've already done, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
Feb 12, 2022 Feb 12, 2022

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Log-in to the URLs below to check. You may access your Creative Cloud Storage from most modern browsers on Win/Mac/iOS devices.

Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Creative Cloud Express (formerly called Spark) https://spark.adobe.com
- Projects
- Brand files
- Graphics
- Web pages
- Videos

Deleting files is a 2 step process.  Deleted files are retained until you remove them from Deleted files folders.

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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