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hjl67936945
hjl67936945
Inspiring
February 14, 2023
Answered

folder published preview and link issue

  • February 14, 2023
  • 1 reply
  • 6164 views

Hi Community,

I get error message "File preview not available now, please try later".

Published files folder contains dimension 3D files.

Published links are empty, no link is copied.

As preview is not really important, I miss the published links to those files badly.

Please help

Thanks

Hans

This topic has been closed for replies.
Correct answer Neelamk

Hi Hans,

 

We are sorry for the delay in providing a resolution. I am checking with the team and will =be updating you soon. I appreciate your patience.

 

Regards,

Neelam


Hi Hans,

 

We got an update from the concerned team that this is a broken issue & will plan the fix in the coming days, they are working on it but for now, they have provided workarounds available:

  • Use the dimension app (authoring app) to copy public link
  • create a public link from the Dimensions app
  • Open 1-up view of the 3D file & copy past link from browser.

I hope this will help until it is fixed by our backend team. I appreciate your patience.

 

Regards,

Neelam

1 reply

Neelamk
Neelamk
Legend
February 14, 2023

Hi There,

 

Thank you for reaching out to us. We are sorry for your difficulties. To investigate more on your issue could you please let us know which application you are using to preview the file and also the file format?

 

Please help us with a screenshot of the error message for more details. We hope to hear from you soon.

 

Regards,

Neelam

hjl67936945
hjl67936945Author
Inspiring
February 14, 2023

Hi Neelam,

I´m using CC desktop app with windows 10.

I did 2 screenshots for you.

Regards,

Hans

hjl67936945
hjl67936945Author
Inspiring
February 15, 2023

Hi Hans,

 

Thank you for the information. Could you please let me know the version of the Creative Cloud Desktop Application installed? Also please check if you get the same error in assets.adobe.com. Once you are done  reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Since when are you facing this issue? Please check if you have any updates pending for CC Application. 

 

We hope to hear from you soon. 

 

Regards,

Neelam

 


Hi Neelam,

I tried all you suggested. Even on assets.adobe.com it´s the same result: issue still there..

Desktop app version is 5.9.0.372 . Reset didn´t solve the problem.

I cannot exactly say since when this issue appeared. I changed my pc though month ago.

I send another screenshot showing that different folder shows normal.

What do you suggest?

Regards

Hans

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