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hjl67936945
hjl67936945
Inspiring
February 14, 2023
Answered

folder published preview and link issue

  • February 14, 2023
  • 1 reply
  • 6164 views

Hi Community,

I get error message "File preview not available now, please try later".

Published files folder contains dimension 3D files.

Published links are empty, no link is copied.

As preview is not really important, I miss the published links to those files badly.

Please help

Thanks

Hans

This topic has been closed for replies.
Correct answer Neelamk

Hi Hans,

 

We are sorry for the delay in providing a resolution. I am checking with the team and will =be updating you soon. I appreciate your patience.

 

Regards,

Neelam


Hi Hans,

 

We got an update from the concerned team that this is a broken issue & will plan the fix in the coming days, they are working on it but for now, they have provided workarounds available:

  • Use the dimension app (authoring app) to copy public link
  • create a public link from the Dimensions app
  • Open 1-up view of the 3D file & copy past link from browser.

I hope this will help until it is fixed by our backend team. I appreciate your patience.

 

Regards,

Neelam

1 reply

Neelamk
Neelamk
Legend
February 14, 2023

Hi There,

 

Thank you for reaching out to us. We are sorry for your difficulties. To investigate more on your issue could you please let us know which application you are using to preview the file and also the file format?

 

Please help us with a screenshot of the error message for more details. We hope to hear from you soon.

 

Regards,

Neelam

hjl67936945
hjl67936945Author
Inspiring
February 14, 2023

Hi Neelam,

I´m using CC desktop app with windows 10.

I did 2 screenshots for you.

Regards,

Hans

Neelamk
Neelamk
Legend
February 17, 2023

Hi Neelam,

the file links in published folder don´t work, that´s the issue !!!

What more files do you want?

I have sent trough private mail..

Hans


Hi Hans,

 

Thank you so much for your help and patience. I got the file and forwarded it to the team. They will start investigating further. I will keep you posted once I hear from them about any updates.

 

I appreciate your patience and I hope the issue will be resolved soon.

 

Regards,

Neelam

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