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Folders

Community Beginner ,
Sep 02, 2025 Sep 02, 2025

Hi. I use the mobile app. I have a number of differemy folders. When I open them they are now say ' This folder is lonley - create something' and my existing work isn't coming up. 
Any ideas? Is this happening to anyone else?

thanks

angela 

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Community Expert ,
Sep 02, 2025 Sep 02, 2025

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

 

if not use your mobile cc app to check for mobile generated saves.

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Community Expert ,
Sep 02, 2025 Sep 02, 2025
LATEST

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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