• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Google Analytics - Data Collection Not Active for Adobe Portfolio

Community Beginner ,
Dec 26, 2024 Dec 26, 2024

Copy link to clipboard

Copied

Hi Adobe Community,

I'm experiencing issues with integrating Google Analytics (GA4) with my Adobe Portfolio site. Here's a breakdown of the problem:

  • I connected my Measurement ID in Settings > Analytics > Your Google Analytics Tracking Code and applied the changes by pressing Done. However, after more than 48 hours, I'm still seeing the following error in my Google Analytics account:
    "Data collection isn't active for your website. If you installed tags more than 48 hours ago, make sure that they are set up correctly."

  • I attempted to install the Google tag manually by copying the code provided by Google (under Admin > Data Streams > Web > View Tag Instructions) and pasting it into Settings > Custom Meta Tags. Unfortunately, I received an error message:
    "There may be invalid meta tags. Please check and try again."

  • I also tried pasting the code into the Footer Text section, but this did not resolve the issue.

  • I attempted to edit the HTML source directly on the Adobe Portfolio page, but it appears that I'm unable to make any changes to the code.

I believe the Measurement ID is set up correctly, but data is still not flowing to my Analytics account. I'm at a loss for what to try next.

Has anyone successfully connected GA4 to Adobe Portfolio and encountered this issue? Any advice or solutions would be greatly appreciated.

Thank you in advance for your help!

TOPICS
Collaboration , File sync , Libraries

Views

195

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 26, 2024 Dec 26, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 27, 2024 Dec 27, 2024

Copy link to clipboard

Copied

Thank You

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 27, 2024 Dec 27, 2024

Copy link to clipboard

Copied

LATEST

(you're welcome.)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines