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Hi Adobe Community,
I'm experiencing issues with integrating Google Analytics (GA4) with my Adobe Portfolio site. Here's a breakdown of the problem:
I connected my Measurement ID in Settings > Analytics > Your Google Analytics Tracking Code and applied the changes by pressing Done. However, after more than 48 hours, I'm still seeing the following error in my Google Analytics account:
"Data collection isn't active for your website. If you installed tags more than 48 hours ago, make sure that they are set up correctly."
I attempted to install the Google tag manually by copying the code provided by Google (under Admin > Data Streams > Web > View Tag Instructions) and pasting it into Settings > Custom Meta Tags. Unfortunately, I received an error message:
"There may be invalid meta tags. Please check and try again."
I also tried pasting the code into the Footer Text section, but this did not resolve the issue.
I attempted to edit the HTML source directly on the Adobe Portfolio page, but it appears that I'm unable to make any changes to the code.
I believe the Measurement ID is set up correctly, but data is still not flowing to my Analytics account. I'm at a loss for what to try next.
Has anyone successfully connected GA4 to Adobe Portfolio and encountered this issue? Any advice or solutions would be greatly appreciated.
Thank you in advance for your help!
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portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
portfolio faq: https://help.myportfolio.com/hc/en-us
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Thank You
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(you're welcome.)