Participating Frequently

Question

Help! My Website is Missing [Portfolio question]

Forum|Forum|3 years ago
October 26, 2022
3 replies
3442 views

Hi, I having an issue with trying to access my website.

My published Website (Adobe Portfolio) is missing. I go to edit sites and my published site is not there.

Does anyone know how to fix the issue without having to make my stuff from scratch?

Cloud storage web assets

K

Kim34523695uc9x

Participating Frequently

I’m encountering the same issue. My Adobe Portfolio site also seems to be missing from the published sites list, even though it was live before. I’m worried about having to rebuild everything from scratch, so I’m really hoping there’s a way to recover or re-link the existing site. Would appreciate any guidance from anyone who’s resolved this.

John T Smith

Community Expert

Portfolio does not have a forum here for support... these links I've saved may help
Technical support: https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168
https://help.myportfolio.com/hc/en-us/articles/360036484493-Contact-Form-module
Faq: https://help.myportfolio.com/hc/en-us
Getting Started: https://helpx.adobe.com/creative-cloud/how-to/create-portfolio-website.html
Choose a Theme: https://portfolio.adobe.com/themes
Theme Features: https://help.myportfolio.com/hc/articles/360035995733-Themes-features
Migrate to a new page: https://help.myportfolio.com/hc/en-us/articles/10872890414235-Migrate-Adobe-Portfolio-sites-to-another-account-Overview

Nancy OShea

Community Expert

@John Michael268027901rit,

Log-in to your paid Creative Cloud account.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

J

John Michael268027901ritAuthor

Participating Frequently

Hi @Nancy OShea ,

Thank you for tyour response. I followed your instructions but I am still unable to retreive my missing websites.

Regards,

John

Nancy OShea

Community Expert

Well you let it lapse and it's not connected to your new account. It's still tied to the old one.

You need to contact Portfolio support right away and see if they can bring it out of moth balls for you. If it's not too late, they may still have the data.

Nancy O'Shea— Product User & Community Expert

Tarun Saini

Community Manager

Hi @John Michael268027901rit,

Thanks for reaching us. Before we proceed further, please let us know if you have a paid Creative Cloud Plan to use Portfolio. You can log in to your account to check if your plan is active and if payment details are up to date.
https://account.adobe.com/plans

See Portfolio links:
- FAQ & Knowledgebase for product help - https://help.myportfolio.com/hc/

- Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

Regards,

Tarun

J

John Michael268027901ritAuthor

Participating Frequently

Hi @Tarun Saini,

Thank you for tyour response. I had a paid Creative Cloud Plan to use Portfolio and have renewed it recently. I will check the links now that you have provided.

Regards,

John

Abambo

Community Expert

Hi @Tarun Saini,

Thank you for tyour response. I had a paid Creative Cloud Plan to use Portfolio and have renewed it recently. I will check the links now that you have provided.

Regards,

John

By @John Michael268027901rit

For how much time was the plan inactive?

ABAMBO | Hard- and Software Engineer | Photographer

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