High Sierra No Longer Supported

New Here ,
Nov 22, 2020 Nov 22, 2020

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Hello All, I have a mid-2011 iMac which has been updated to its last os, which is High Sierra 10.13.6. Since this is no longer supported by Adobe, what can I do? (Aside from buying a brand new computer right this instant.)

 

Priority-wise, what should I do right now with regards to my files and their integrity? I thought I had until November 30, 2020, but CC will not update almost most of the programs that I use heavily. 

 

Any assistance and/or ideas would be appreciated.

 

Jana Faith

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Community Expert ,
Nov 22, 2020 Nov 22, 2020

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the CC forum.

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Community Expert ,
Nov 22, 2020 Nov 22, 2020

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Use the old versions that work now for you.

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New Here ,
Nov 24, 2021 Nov 24, 2021

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creative cloud will not give me this choice it just says incompatible then update your computer......

 

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Community Expert ,
Nov 24, 2021 Nov 24, 2021

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I do not know how far back this process will go, but try...
Direct Download Links https://prodesigntools.com/tag/ddl MAY help
-you MUST do what it says in Note: Very Important Instructions
-https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions
-the prodesign links go directly to Adobe's file server, so this process will
--only work until Adobe completely removes the old version(s) from the server
.
IF/When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or external hard drive, or write to a DVD

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New Here ,
Nov 26, 2021 Nov 26, 2021

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Thanks for your time answering my question but I think its too late and they have taken down any links that would work on my computer ....

I'm a bit stuck really.....

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Community Expert ,
Nov 22, 2020 Nov 22, 2020

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Make sure you turn automatic cloud updates OFF so you don't have an update download that you can't use, and which might disable what you already have

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Community Expert ,
Nov 24, 2021 Nov 24, 2021

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i think the 2020 cc versions are compatible with your os.  you can double check here, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

if that's true, you'll need to contact adobe support to get the download links:

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Nov 26, 2021 Nov 26, 2021

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Thanks for ansering my question.....i can download creative cloud app but lightroom and photoshop do not work and it just says incompatible

......

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Community Expert ,
Nov 24, 2021 Nov 24, 2021

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Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:
Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

If you can't upgrade to a supported OS, you're stuck on old apps until you get better equipment.

 

Adobe is focusing on modern platforms and expects users to have the latest  -- no more than 2 versions back.   High Sierra is now a full 4 versions away from Monterey.  

 

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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