How can I download multiple cloud files?

Forum|Forum|1 year ago
February 19, 2025
3 replies
1627 views

I need to back up my cloud files to local drives. It appears that Adobe makes you download one at a time. This will take days and expose the process to errors.

I thought I could move them into a folder then dowload the folder -NOPE! Anytime more than one file is selected, the download option is removed.

It's 2025. This has been requested as far back as 2015. How is this not possible? Considering the history of cloud files vanishing, this seems like a good option. This is a very risky system.

Can it be done? Thank for any help.

Correct answer jblo

For anyone wonder this same thing, here is what I've been told once I fnally got through to support. It can't be done on the web. It has to be one at a time.

But within the cloud app you can do up to 10 at a time. So still risky and time consuming, but better than 1 at a time. You get an occaisional pop-up during download that some files fail. If you don't monitor and quickly note which ones, you may miss it. So you must do a side-by-side comparison of your downloaded and cloud fies to ensure you got them all.

On the good side, it DOES NOT zip the dowloads like many cloud servers do. That'll help reduce the time to unzip then do a manual side-by side comparison to see which ones were missed.

Adobe CC has a lot of good features for the price, but it's things like this that make me question the "Pro" label.

ThePharmer

Participant

Yeah 10 at a time with random failures is brutal. I was dealing with the same thing with 1,700+ files and ended up building a Chrome extension that just does it all for you. Keeps your folder structure, handles the cloud-only formats, and you don't have to babysit it.

https://chromewebstore.google.com/detail/adobe-bulk-download/cojbhhjiinmondnmgpfkeehkfbbfmnpo

kglad

Community Expert

thank you for that contribution @ThePharmer

J

jbloAuthorCorrect answer

Inspiring

For anyone wonder this same thing, here is what I've been told once I fnally got through to support. It can't be done on the web. It has to be one at a time.

But within the cloud app you can do up to 10 at a time. So still risky and time consuming, but better than 1 at a time. You get an occaisional pop-up during download that some files fail. If you don't monitor and quickly note which ones, you may miss it. So you must do a side-by-side comparison of your downloaded and cloud fies to ensure you got them all.

On the good side, it DOES NOT zip the dowloads like many cloud servers do. That'll help reduce the time to unzip then do a manual side-by side comparison to see which ones were missed.

Adobe CC has a lot of good features for the price, but it's things like this that make me question the "Pro" label.

Steve Messina

Participant

This is completely and utterly unnacceptable given the cost of access to these programs. "We'll save you time and hassle by making your files accessible on the cloud...." (Until you realize your storage is full and have to disregaurd your work-flow for days while you individually back-up important files you entrusted us with... While we provide horrible customer service and keep making more programs that cost more money)

Focus on your customers... Adobe instead of whatever pipe-dream BS AI programs that your actual customers dont want anyway. It's no wonder I trashed your stock just like I am going to trash your programs and cloud options