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Participant
April 12, 2024
Question

How can I download my files from the cloud?

  • April 12, 2024
  • 1 reply
  • 8726 views

Hello

Can someone explain to me how to download all my files that I have in the creative cloud? The creative cloud application only allows me to download one at a time.

I have more than 25GB in the cloud and it is impossible to download them one by one. Downloading manually would be a job of weeks.

Can somebody help me? Is there a function to download everything at once?

1 reply

kglad
Community Expert
Community Expert
April 12, 2024

use a web browser to navigate to the following locations. at each location there are several folders/link to check. in some, you can shift-click to select multiple files. in others, you can dl only one-at-a-time.

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

Participant
September 16, 2025

No download button once you select all on website. Been trying to download in the desktop app for the last 40 min. Select all andd the downloada button disappears here too. Need to download my files and cancel. Any thoughts, anyone?

kglad
Community Expert
Community Expert
September 16, 2025

not possible then