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Answered

How do I get my Creative Cloud Sync folders back on my PC?

Forum|Forum|1 year ago
February 10, 2025
1 reply
1425 views

I just got a new laptop and am having issues getting the sync folders back on there. On my old laptop, I had a folder in windows explorer call "Creative Cloud Files" that would sync everything to CC.

Just reinstalled it on the new machine and cannot for the life of me figure out where to enable it. The website says to click on the sync icon then chose settings, but mine doesn't have this option all all. Just a line about Libraries syncing.

File sync

Correct answer kglad

you need to manually transfer the files because the cc sync folder was disabled.

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

Community Expert

Correct answer

Community Expert

you need to manually transfer the files because the cc sync folder was disabled.

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

Exciting_Journey5FFB

Participant

What do you mean, by "was disabled"? I can´t find the folder on my PC and I need it, because I have important files in it

Community Expert

Community Expert

Hi Exciting journey

I would like to know if someone helped you with your sync files, I have the same problem & lost all my synced files on adobe creative cloud

@defaultme438g0a0yl1

check the renamed folder on your computer.