How do I get my Creative Cloud Sync folders back on my PC?

Forum|Forum|1 year ago
February 10, 2025
1 reply
1434 views

I just got a new laptop and am having issues getting the sync folders back on there. On my old laptop, I had a folder in windows explorer call "Creative Cloud Files" that would sync everything to CC.

Just reinstalled it on the new machine and cannot for the life of me figure out where to enable it. The website says to click on the sync icon then chose settings, but mine doesn't have this option all all. Just a line about Libraries syncing.

File sync

Correct answer kglad

you need to manually transfer the files because the cc sync folder was disabled.

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

kglad

Correct answer

Community Expert

you need to manually transfer the files because the cc sync folder was disabled.

for enterprise and teams, https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

for individual subscribers, https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

E

Exciting_Journey5FFB

Participant

What do you mean, by "was disabled"? I can´t find the folder on my PC and I need it, because I have important files in it

kglad

Community Expert

my computer had a power surge so i need to go through adobe, but i dont get the help i need, do you know if adobe will have a back up for the synced files?

@defaultme438g0a0yl1

no, they do not have those files any more. did the hard drive that contained that folder get corrupted?

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