Every contact page leads me either to that, or to this community forum. WTF Adobe!
"Adobe Help Center" is utterly useless, as there are also just tutorials, user guides, or if I still need another help it suggests to "download and install solutions"!
I very rarely post on community forums, and very rarely I'm angry at something, but the customer support is abysmal. How is it possible it's so hard to contact support? My issue would be solved in no time.
I wasn't able to cancel my plan due to error, was unable to contact anybody, then now Adobe writes me I have to update my payment info. But I am not using the plan anymore, I want to cancel it! I don't want to pay 24EUR more for something I don't want, use, and want to cancel.
Appologies if this it not in the right category, I think this should belong to "Creative Cloud Services", but I am not sure. If there was a way to contact normal support, it would be there instead!
We're sorry to hear about your difficulties. I'd recommend reaching out to and working with our support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen - or by telephone https://helpx.adobe.com/contact/phone.html . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730