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How to disable syncing to the cloud when importing into the mobile app?

New Here ,
Apr 18, 2024 Apr 18, 2024

For desktop, I can disable it with no problems.
However, I can't find any solution for the mobile apps.

Is there a way to disable photo sync for Adobe All apps on all mobile devices?
For the step of importing images into the Adobe app (mobile phone), just this step and the images are already synced. When I open the desktop apps, the images imported from my phone are showing in the cloud in desktop apps.

I want it to not sync to the cloud when importing photos into the mobile app. Please, anyone, give me advices.

TOPICS
Collaboration , File sync
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correct answers 1 Correct answer

Community Expert , Apr 20, 2024 Apr 20, 2024

i don't know any way to do that.  you can check with adobe support and see if they can help.  update this after contact.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by

...
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Community Expert ,
Apr 19, 2024 Apr 19, 2024

i don't think there's a way to choose what devices you want to sync and those you do not want to sync.  devices that have a cc app with the same adobe id, share syncing.  ie, sign out and uninstall the cc app on devices you do not want to sync.  

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New Here ,
Apr 19, 2024 Apr 19, 2024

Signing out is the only way to stop syncing? There's no way to stop syncing and still sign in?

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New Here ,
Apr 19, 2024 Apr 19, 2024

To give more details, I don't want to choose the devices I want to sync or I do not want to sync. I just need them the desktops and mobile. phone apps ALL OF THE DEVICES not to sync. I can disable the sync in desktop but I don't have solution to disble syncing in mobile phone apps. So now every time I import photos from my phone to Adoble All Apps to work and edit the photo in the phone, it get synced to the cloud and it's showing my photos (from my phone) everywhere in desktop apps... I just don't want it to sync when importing from my phone, please help...

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Community Expert ,
Apr 20, 2024 Apr 20, 2024
LATEST

i don't know any way to do that.  you can check with adobe support and see if they can help.  update this after contact.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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