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how to merge two adobe cc accounts ?

New Here ,
Nov 28, 2022 Nov 28, 2022

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Hello

 

How to merge two adobe cc accounts ?

the one that I used to pay myself with an email account and the one that is payed by the school where I teach ? I need to access to my documents on my personnal account ?

thanks !

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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i don't think you can do that.  confirm with support.

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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LEGEND ,
Nov 28, 2022 Nov 28, 2022

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I think you need to login to your personal account and download all your files so you can access them from the other account. Forget cloud use in this case.

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