I mistakenly deleted some elements/files (not the whole library!) from one of my Adobe CC libraries. A prompt message with Undo appeared for 2 seconds. I noticed that button too late. After I went to the link https://assets.adobe.com/deleted to recover my assets. I used to do it before. But my assets were not there.
My question is there a way to restore the files from the library?
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
if you checked carefully (including the deleted folders), they're probable gone for good, but you can try again in about 1 week in case the problem was on adobe's end.
I deleted the files last Friday, and I have kept checking every day my deleted folder since then. Nothing new :-((( But I still see the very old files that I even remember when I deleted them!
that is strange. maybe adobe support can check that.
there are 2 ways to contact adobe; chat and twitter (now x):
chat: use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
twitter/x: tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
Just to let you know the end of the story: we contacted the Adobe Support Team and received the answer: "When an item gets deleted from the library, it doesn't show in the deleted folder and gets deleted immediately, with no move to the archive. Engineering is looking to add archive functionality for future plans to improve this."
did you lose the whole library or just the item you wanted to delete? I i tried to delete 2 duplicate photos and the whole shared library disappeared and i did not receive any message and it does not show up in deleted.
I have been switched to a couple different people on chats and then left in limbo.
13
Replies
AdChoices