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I am try to add a video into my masthead on adobe portfolio and it won't work?

New Here ,
May 15, 2024 May 15, 2024

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the video is only 5 second long and in mp4 format. I click to add a video and it says it can take a few minutes as its turning it into a web friendly format. however this freezes the screen and i cant click on anything. 

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Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
May 15, 2024 May 15, 2024

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Community Expert ,
May 15, 2024 May 15, 2024

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Mastheads support all major image files. 

Use an animated GIF instead of video (no more than 50 MB).

https://help.myportfolio.com/hc/articles/360038393233-Adding-a-Masthead

https://help.myportfolio.com/hc/articles/360037908934-Adding-a-Masthead-background

 

 

 

 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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