I am try to add a video into my masthead on adobe portfolio and it won't work?

[Marcus34093973e449]

the video is only 5 second long and in mp4 format. I click to add a video and it says it can take a few minutes as its turning it into a web friendly format. however this freezes the screen and i cant click on anything. 

[kglad]

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

portfolio faq: https://help.myportfolio.com/hc/en-us

[Nancy OShea · Accepted solution]

Mastheads support all major image files. 

Use an animated GIF instead of video (no more than 50 MB).

https://help.myportfolio.com/hc/articles/360038393233-Adding-a-Masthead

https://help.myportfolio.com/hc/articles/360037908934-Adding-a-Masthead-background

[prasadamart]

Does this mean that .mp4 is no longer supported? I have successfully uploaded .mp4 as background in the masthead as well as a normal page but I tried yesterday and today and it is no longer being uploaded. Will this be a problem caused by the latest iOS udpate? 

[kglad]

nothing adobe is related to ios

[AustinSean]

That is a terrible suggestion

[kglad]

what's terrible?

[NPTV · Accepted solution]

I had similar concern. Properly formatted background and mastheads videos would not populate my Portfolio template used upon upload. I solved it ... changed my Portfolio Template. Video upload, process works as expected. Change your Portfolio Template. Paul 5-20-25

[MichałRe]

hey, i am facing the same problem. Have you found any solution?

[kglad]

@MichałRe 

did you use an animated gif per @Nancy OShea ?

[MichałRe]

Nope, my video was 90 seconds long so gif out of it would be too big in a size or otherwise horrible quality. I have found the workaround for it though. My video couldn't get uploaded throuh the Safari but it got uploaded in Google Chrome. 

[kglad]

then you'll need to find an alternative.

[NPTV]

Mine just uploaded using chrome in test. Safari my primary. Background video uploaded and processed BUT DID not view in the page backgound. Then I tried Safari .. video FINALLY uploaded and processed (Not for 1-year+ have I been able to do this) ... but it did not load onto page. only 1/2 way cured. Historically with Portfolio .. Masthead and background video ALWAYS Proceeded Successfully. NOT ANY LONGER. My only complaint. Limited to images only except for page content uploads and post. No prob there. Mastheads and Backgrounds video are very important to me Adobe Team. FYI. Paul 1-31-25  natureplanet.tv

[Nancy OShea]

Did you read my link?  All is explained there.

This has nothing to do with Adobe Portfolio. 

Autoplaying media is NOT treated favorably by web devices. It's that way by design. 😉

Most site visitors (myself included) have blockers enabled by default.

[NPTV]

Same thing happens here ... for 1-year+ .. no remedy. No help from Adobe support either. 

[Nancy OShea]

@NPTV,

Please read this discussion from 2022:

https://community.adobe.com/t5/creative-cloud-services-discussions/masthead-video-adobe-portfolio/m-...