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I am try to add a video into my masthead on adobe portfolio and it won't work?

New Here ,
May 15, 2024 May 15, 2024

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the video is only 5 second long and in mp4 format. I click to add a video and it says it can take a few minutes as its turning it into a web friendly format. however this freezes the screen and i cant click on anything. 

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Cloud storage web assets , Collaboration , File sync , Libraries

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correct answers 1 Correct answer

Community Expert , May 15, 2024 May 15, 2024

Mastheads support all major image files. 

Use an animated GIF instead of video (no more than 50 MB).

https://help.myportfolio.com/hc/articles/360038393233-Adding-a-Masthead

https://help.myportfolio.com/hc/articles/360037908934-Adding-a-Masthead-background

 

 

 

 

 

 

 

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Community Expert ,
May 15, 2024 May 15, 2024

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Community Expert ,
May 15, 2024 May 15, 2024

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Mastheads support all major image files. 

Use an animated GIF instead of video (no more than 50 MB).

https://help.myportfolio.com/hc/articles/360038393233-Adding-a-Masthead

https://help.myportfolio.com/hc/articles/360037908934-Adding-a-Masthead-background

 

 

 

 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Oct 08, 2024 Oct 08, 2024

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Does this mean that .mp4 is no longer supported? I have successfully uploaded .mp4 as background in the masthead as well as a normal page but I tried yesterday and today and it is no longer being uploaded. Will this be a problem caused by the latest iOS udpate? 

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Community Expert ,
Oct 08, 2024 Oct 08, 2024

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nothing adobe is related to ios

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Community Beginner ,
Sep 03, 2024 Sep 03, 2024

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hey, i am facing the same problem. Have you found any solution?

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Community Expert ,
Sep 03, 2024 Sep 03, 2024

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@MichałRe 

 

did you use an animated gif per @Nancy OShea ?

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Community Beginner ,
Sep 03, 2024 Sep 03, 2024

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Nope, my video was 90 seconds long so gif out of it would be too big in a size or otherwise horrible quality. I have found the workaround for it though. My video couldn't get uploaded throuh the Safari but it got uploaded in Google Chrome. 

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Community Expert ,
Sep 03, 2024 Sep 03, 2024

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then you'll need to find an alternative.

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