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DJFontenot
DJFontenot
Participant
July 10, 2014
Question

I can not access files in creative cloud storage.

  • July 10, 2014
  • 2 replies
  • 1767 views

I am trying to sync my desktop with my laptop and having issues. Most importantly, on my laptop, I am not able to access my files saved on CC from my main computer. Also on the laptop the desktop app doesn't show in my menu bar or the CC storage folder either. I go to adobe.com and log in to get my files but they are not there and I get a page missing message from adobe. Can some one steer me in the right direction, please?

This topic has been closed for replies.

2 replies

B
Ben Mordue
Participating Frequently
July 14, 2014

Hi dondiart,

It sounds like the Creative Cloud desktop application is not running on your laptop. Are you using a Mac or Windows computer?

On a Mac, look for the Adobe Creative Cloud folder in your Applications folder, then double-click "Adobe Creative Cloud" inside that folder.

On a PC, open the Start menu, and choose "Adobe Creative Cloud".

Kind regards,

Ben

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 10, 2014

Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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