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I can't change the location of the Creative Cloud Files folder

New Here ,
Feb 19, 2023 Feb 19, 2023

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My local storage is getting full and the solution I came up with is to move the CC Files folder to my external SSD. But when I try it, CC gives me this message:

Prepress5C4F_0-1676869426960.png

 

Anyone can give me some light with this predicament?

 

Appreciate it!

 

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File sync

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correct answers 1 Correct answer

Adobe Employee , Feb 20, 2023 Feb 20, 2023

Hi There,

 

We are sorry for your difficulties regarding creating a folder for Creative cloud. To investigate the issue, could you please check if turning File Sync off temporarily make any difference? Are you on Windows or Mac? Could you specify which location you want to save or relocate the file? To turn off file sync please follow the article link below:

https://helpx.adobe.com/creative-cloud/help/set-sync-options.html

 

Please let us know how it goes. We hope to hear from you soon. 

 

Regar

...

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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Hi There,

 

We are sorry for your difficulties regarding creating a folder for Creative cloud. To investigate the issue, could you please check if turning File Sync off temporarily make any difference? Are you on Windows or Mac? Could you specify which location you want to save or relocate the file? To turn off file sync please follow the article link below:

https://helpx.adobe.com/creative-cloud/help/set-sync-options.html

 

Please let us know how it goes. We hope to hear from you soon. 

 

Regards,

Neelam

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New Here ,
Feb 21, 2023 Feb 21, 2023

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Thank you for the reply. It worked for me and I could change the files location.

 

The only problem now is that the other user of our company Adobe account can't access those files.

- I made sure that all the folders are shared:

Prepress5C4F_0-1676978993603.png

But for some reason, it does not appear anywhere on the other account:

Prepress5C4F_1-1676979028246.png

We also checked the Storage from Adobe Console and we can't see difference on the storage usage of the other account after uploading the new files:

Prepress5C4F_2-1676979118643.png

 

Please, any solution for this?

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi There,

 

I am glad to hear that it worked for you. However for your other query could you please let us know more information, on if you use a Creative Cloud Enterprise account or an Individual account? Is it happening with one user or more users who is unable to view shared files? Could you check whether the permission/access was provided or not to another user?

 

Regards,

Neelam

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