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PaulBlay
Participant
March 16, 2021
Answered

I can't click on anything in creative cloud app

  • March 16, 2021
  • 1 reply
  • 8024 views

Hi guys,

 

I've just upgraded to an M1 macbook pro and when I launch the creative cloud app I can't click on anything. It won't let me update apps, install apps etc.

Any ideas?

Cheers

Paul

    This topic has been closed for replies.
    Correct answer Terence5C7F

    Thank you for this!! Thanks to you, I reached out and support was able to help as well, and I'm back and running on my new computer now! So appreciate your post!


    I just struggled with this as well, and thanks to these messages, I found this page talking about the Cleaner! Go there and follow instructions...

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    1 reply

    hj_klein
    hj_klein
    Participant
    March 16, 2021

    Hi, same with me on a Mac mini M1. App freezes, force quit required. Reinstall didn't change anything. I've read in another post, that it started with BigSur 11.2.2. 

    Kind regards

     

    Hans-Juergen

      P
      PaulBlayAuthor
      Participant
      March 16, 2021

      Yeah I also tried uninstalling and a full reinstall but it didn't help!

       

      Hopefully someone knows the answer

       

      Thanks

       

      Paul

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        Karoline P
        Participant
        March 17, 2021

        Hello Jeff, thank you for your support. The App works fine now. Good job from your colleague Shaiju through the chat.


        Hello,
        might you share information how the problem was resolved? I am having the exact same issue since I migrated to my new Macbook Pro with M1 chip. Deinstallation and reinstallation does not fix the problem.
        Thank you and best regards, Karoline

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