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joëlc15285581
joëlc15285581
Participant
July 8, 2015
Answered

I can't collaborate with creative cloud from my desktop since the 2015 version

  • July 8, 2015
  • 2 replies
  • 1689 views

Hello,

Since Creative Cloud 2015, I can't collaborate with creative cloud from my desktop any more.

When I use the right click, I don't have the creative cloud option I had before the 2015 version :

https://helpx.adobe.com/creative-cloud/help/collaboration/_jcr_content/main-pars/multi_column/col-50-50-c2/image.img.png…‌

I neither don't have green icons.

I stille can share files with my browser : https://helpx.adobe.com/creative-cloud/help/collaboration/_jcr_content/main-pars/multi_column/col-50-50-c1/image.img.png/collaborate-website.png

How can I fixe it ?

Thank you

This topic has been closed for replies.
Correct answer Ben Mordue

I still don't have the creative cloud collaboration option with my right click.

Gyazo - 190b63e5fed1e586d7264e9f31652f2d.png


Joël,

Very sorry, my instructions missed an important point: please make sure you open an Administrator command prompt. I've updated the steps with the change in bold:

1. Open a command prompt. (From Start menu, search for 'cmd', then right-click and choose 'Run as administrator').

2. Enter these two lines at the command prompt (copy and paste to make sure they are right):

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSyncExtension

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSync

Does that help?

Kind regards,

Ben

2 replies

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
July 8, 2015

Hi Joel,

Please refer: Creative Cloud Help | Collaborate on folders and libraries

Regards,

Sheena

joëlc15285581
joëlc15285581Author
Participant
July 8, 2015

Hi, I have already check your link but I didn't find the way to solve my problem.

B
Community Manager
Ben MordueCommunity Manager
Community Manager
July 8, 2015

Please try these steps:

1. Open a command prompt. (From Start menu, run 'cmd').

2. Enter these two lines at the command prompt (copy and paste to make sure they are right):

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSyncExtension

"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\customhook\CoreSyncCustomHook.exe" --install --component=CoreSync

Please let me know whether this resolves your problem.

Ben

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
July 8, 2015

Moving to File Hosting, Syncing, and Collaboration‌

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