I CANNOT find what's using up my storage

Participant ,
Jul 12, 2022 Jul 12, 2022

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So I looked through all these folders but I cannot find what's using up 125 GB of my online storage.

I'm baffled here. How is it that I can't find/view what's taking up all my storage?

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Cloud storage web assets

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Community Expert ,
Jul 12, 2022 Jul 12, 2022

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it's not clear what you checked.  you have to click each category on the left and then all the subcategories along the top (~10 folders).  most importantly that includes the deleted folder.

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Participant ,
Jul 12, 2022 Jul 12, 2022

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I checked each folder and subfolder. I can't seem to find anything of the large files (RAW photos I'm assuming) that are supposed to be up here : /

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Community Expert ,
Jul 12, 2022 Jul 12, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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