I cannot open or log into Creative Cloud because it won't move past 'sign in' command

[defaultoo1av92s5oag]

This is what I see every time, and when I click 'sign in' it just disappears and comes back. I can't even put in my details to TRY to sign in!

I've tried restarting the computer, etc. but I can't even uninstall and reinstall because to be able to uninstall the app I need to be logged into the app, which I can't do.

It's driving me insane and also means I can't download any more of the creative cloud apps because I need to be signed in, which I'm not. I am able to access my already-downloaded apps just fine and am logged in to them. My credentials aren't the problem. I don't know how to fix this and can't find an answer anywhere. Help!

[John T Smith]

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

[kglad · Accepted solution]

if @John T Smith 's links fail to help:

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

if that fails,

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[defaultoo1av92s5oag]

You're a hero! This worked!

[kglad]

good to hear!  (and thank's for the follow-up.)