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September 16, 2020
Question

I created an account using my Apple ID and hid my email. Now, I can’t logon on my Dell desktop

  • September 16, 2020
  • 1 reply
  • 1713 views

So I logged on and subscribed to edit my PDF and so on. When I logged on. I used the "sign in with Apple" function. I chose to hide my email and have it forwarded to my actually email address. Now, I am trying to log on to the same account on my business computer. A Dell desktop, and I cannot log into the same account, because I don't know what email Apple signed with in order to "hide" my actual email. Can someone tell me how I can fix this issue or has any insight into the best practices? Any advice is greatly appreciated. 

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    September 16, 2020

    The "best practice" is to create an Adobe ID using your real information, not a proxy

     

    At this point, you need support

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730