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L
LeonardBchilln
Participant
July 8, 2015
Answered

I get a spinning wheel when in creative cloud > assets > files and also creative cloud > assets > fonts

  • July 8, 2015
  • 2 replies
  • 4382 views

I get a spinning wheel when in creative cloud > assets > files  and also creative cloud > assets > fonts

This started when I upgraded to 2015. I tried,  quit creative, delete OOBE file restart Mac and re-open Creative cloud and sign in. Still the same issue.

This topic has been closed for replies.
Correct answer Sheena Kaul

Please try the steps below:

1)     Uninstall the Adobe CC desktop app (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

2)     Reboot the machine.

3)     Install the latest version of Adobe creative cloud from the link: Creative Cloud Help | Creative Cloud for desktop


2 replies

L
LeonardBchillnAuthor
Participant
July 8, 2015

I am running Version 2.1.3.121

I was syncing from typekit and only 3 out of four fonts synced  to photoshop. The one I had been using for my project is the one missing. Not sure if these are separate issues?

Sheena Kaul
Sheena Kaul
Legend
July 8, 2015

Please follow the document once.

Maybe it resolves the issue else you can update us on this thread only.

Sheena Kaul
Sheena Kaul
Legend
July 8, 2015

Hi Len,

Please refer to the help document below:

https://helpx.adobe.com/creative-cloud/kb/files-panel-spinner.html


Regards,

Sheena

L
LeonardBchillnAuthor
Participant
July 8, 2015

Thanks Sheena,

Delete the LiveType folder from the following location: %APPDATA%\Adobe\CoreSync\plugins\livetype   *This did not work

This is on a Mac if it makes a difference. I saw this Note   Note: No restart of Windows is required.

Are there any chances I would loose any project files in doing this?    (If still not resolved, then uninstall & reinstall Creative Cloud Desktop Application.)

Sheena Kaul
Sheena KaulCorrect answer
Legend
July 8, 2015

Please try the steps below:

1)     Uninstall the Adobe CC desktop app (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

2)     Reboot the machine.

3)     Install the latest version of Adobe creative cloud from the link: Creative Cloud Help | Creative Cloud for desktop


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