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I Have to pay Pr for twice?

New Here ,
Sep 03, 2023 Sep 03, 2023

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I subscribed to the full plan, which was supposed to include Pr, but now I have to pay again?

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Cloud storage web assets

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correct answers 1 Correct answer

Community Expert , Sep 03, 2023 Sep 03, 2023

@Ray Luk 

 

if you have a teams or enterprise managed plan, contact your admin.

 

otherwise:  

1. sign out of the cc desktop app (http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html)

 

2. delete your temp files

2a. win: open settings > system > storage > temporary files > delete files

2b. mac: - open finder > go to menu > library (use option key if not seen) > application support > adobe > common folder > delete media cache and media cache folders

 

3. if that fa

...

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Community Expert ,
Sep 03, 2023 Sep 03, 2023

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@Ray Luk 

 

if you have a teams or enterprise managed plan, contact your admin.

 

otherwise:  

1. sign out of the cc desktop app (http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html)

 

2. delete your temp files

2a. win: open settings > system > storage > temporary files > delete files

2b. mac: - open finder > go to menu > library (use option key if not seen) > application support > adobe > common folder > delete media cache and media cache folders

 

3. if that fails follow https://helpx.adobe.com/in/enterprise/kb/resolve-trial-and-license-expired-errors.html#sa_src=web-me... info from https://community.adobe.com/t5/creative-cloud-desktop-discussions/i-m-locked-out-of-most-of-my-apps-...

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New Here ,
Sep 03, 2023 Sep 03, 2023

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It's done, Thank you

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Community Expert ,
Sep 03, 2023 Sep 03, 2023

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you're welcome.

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