I Have to pay Pr for twice？

[Ray Luk]

I subscribed to the full plan, which was supposed to include Pr, but now I have to pay again？

[kglad · Accepted solution]

@Ray Luk 

if you have a teams or enterprise managed plan, contact your admin.

otherwise:  

1. sign out of the cc desktop app (http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html)

2. delete your temp files

2a. win: open settings > system > storage > temporary files > delete files

2b. mac: - open finder > go to menu > library (use option key if not seen) > application support > adobe > common folder > delete media cache and media cache folders

3. if that fails follow https://helpx.adobe.com/in/enterprise/kb/resolve-trial-and-license-expired-errors.html#sa_src=web-me... info from https://community.adobe.com/t5/creative-cloud-desktop-discussions/i-m-locked-out-of-most-of-my-apps-...

[Ray Luk]

It's done, Thank you

[kglad]

you're welcome.